Intrum Justitia's success is rooted in its ability to recruit, train and retain competent employees. Getting there means offering extended training and qualified positions supervised by competent managers.

Intrum Justitia is a service company. Like all service companies, it is highly dependent on its employees' knowledge, motivation and service mindedness. They are the ones who ensure that our code of ethics - Fair pay. please! - is an integral part of our day-to-day work.

The code guarantees that our clients and their customers are satisfied with the service we provide and the results we achieve. Surveys we have conducted show that our clients are pleased with Intrum Justitia's work. For example, over 85 percent decide to extend their agreements with us when they expire.

Intrum Justitia intends to remain the CMS leader in Europe. To ensure this, extensive work is being done in the following areas:

Leadership
For any workplace to function properly it requires good leadership. Inspirational leaders and managers are better at motivating their employees, which is a key competitive advantage.

According to a survey conducted in 2006, a clear majority of Intrum Justitia's nearly 3,000 employees feel that leadership has improved in the Group in the last two years. The improvement is due in relatively large part to the extensive management development program offered by Intrum Justitia. Over 150 managers at various levels have completed management training through the Group's virtual university, Intrum Academy.

Competent employees
Intrum Justitia adapts its competence training to the various languages, cultures and ways of doing business in the markets where it operates. Strengthening the competence of employees is a priority issue, especially in the areas of ethics, values and professionalism.

Work environment and corporate climate
A positive work environment and an open corporate climate are essential if employees are to feel content and do good work. Intrum Justitia is continuously working to create aculture where there is a sense of freedom and openness to discuss new solutions. This in turn demands that Intrum Justitia's employees show respect for each other's opinions.

Attractive employer
Intrum Justitia's aim is to be the most attractive employer in the credit management industry. Surveys among employees serve as the basis for improvements. Throughout its operations, Intrum Justitia wants its employees to feel like part of the process of building the company's future.

Communication is the key to a better corporate climate, shorter decision-making channels and decentralized decisions, but it requires a consensus on rules, responsibilities and authority.