Beta Measure of the share price's fl uctuation in relation to the market as a whole, in the form of the OMXS All-Share index, over the course of the year. Changes that precisely follow the index produce a beta of 1.0. A fi gure below 1.0 means that the changes in the share price have been smaller than those in the index.

Collection cases in stock Total number of debt collection cases within the Consumer Collection & Debt Surveillance and Commercial & International Collection service lines at year-end.

Dilution Theoretical impact of outstanding employee stock options on the number of shares and shareholders' equity.

Dividend payout Dividend as a percentage of net earnings for the year.

Earnings per share Net earnings for the year attributable to the Parent Company's shareholders divided by the average number of shares during the year.

Equity/assets ratio Shareholders' equity including minority interests as a percentage of total assets.

Gross collection value Total amount outstanding to collect on behalf of clients on due date, including interest accrued prior to due date. Includes purchased debt but not penalty interest or fees.

Interest coverage ratio Earnings after financial items plus financial expense divided by fi nancial expense.

Net debt Interest-bearing liabilities and pension provisions less liquid funds and interest-bearing receivables.

Operating capital Sum of shareholders' equity including minority interests, interest-bearing liabilities and pension provisions less liquid funds and interest-bearing receivables.

Operating cash fl ow per share Cash flow from operating activities divided by the number of shares at year-end.

Operating earnings Earnings before net financial items and income tax.

Operating margin Operating earnings as a percentage of revenues.

P/E Price/earnings ratio: year-end share price divided by earnings per share before dilution.

P/S Price/sales ratio: year-end share price divided by sales per share.

Return on operating capital Operating earnings divided by average operating capital.

Return on shareholders' equity Net earnings for the year attributable to the Parent Company's shareholders as a percentage of average shareholders' equity attributable to the Parent Company's shareholders.

Revenues Variable collection commissions, fixed collection fees, debtor fees, guarantee commissions, subscription revenue and income from purchased debt operations.

Value-added per employee The sum of operating earnings before depreciation plus payroll costs divided by the average number of employees during the year.

Yield Dividend per share divided by the year-end share price.