“Intrum has been handling our interest invoices, reminders and collection cases for four years now. We used to have someone on staff to do it all manually. The difference is huge. Not only do things get done faster, it is also cheaper than using internal resources. Plus, it’s more secure and reliable since we don’t have to rely on internal resources in the event of illness, vacation and other situations.”
Sara Andrén, Accounting manager, in charge of employee issues, customer service, finance and economy and collection.
Background
Mellansvenska Logistiktransporter AB, or MLT, is the result of a merger between two trucking centres, founded at the turn of 2001/2002. MLT provides transport and equipment services for two business areas, namely Construction & Industry and Courier & Distribution.
Their ambition is to offer their customers effective transportation solutions that have the lowest possible impact on the environment while providing a safe and reliable form of transportation.
MLT has about 40 employees today and works with about 450 people.
Solution
Sara at MLT can use Intrum’s website to communicate and track the entire process. From that perspective, she thinks the difference between doing things in house isn’t that big. She can connect any time she wants and run a progress check on a specific case by using her username and password and get to know the estimated interest, reminder fees, whether any case been put on hold.
The system is extremely convenient; she just sends an online message and if there’s anything she wants to discuss, she calls their account manager at Intrum. The system allows multiple users so both her CFO and she can access and receive the same information. This saves a lot of time and makes communication easy.
More about the MLT solution here