E.ON and Intrum Justitia strenghten their collaboration

E.ON and Intrum Justitia have united in a strategic collaboration which aims to maintain and strengthen E.ON's customer relations. The collaboration will strengthen E.ON's brand and optimise its financial results. Intrum Justitia will provide this added value through high-level services for E.ON's customers and proactive collection.

Anders Håkansson, CEO of E.ON Kundsupport Sverige AB says, "We chose to renew the collaboration with Intrum Justitia because they are able to deliver customised claim management services. E.ON and Intrum Justitia have been cooperating closely for a long time. Now for the next step: progressing from collection management to a partnership for proactive collection. Intrum Justitia will prevent customers from entering, or going further, in the claim process".

"We intend to use our experience and skills to manage customers in the right way and at the right time so that they do not get into payment difficulties. One specific example of this is that we make contact with customers who are late with their payments at the earliest possible stage (by telephone, letter or e-mail) to identify the reason for the delay and to agree on a satisfactory solution with the customer. There is a clear connection between satisfied end customers and satisfactory results in the credit management process", says Robert Möller, Head of Operational Development at Intrum Justitia.

"E.ON's wishes and requirements fall into line with Intrum Justitia's strategic transition from merely providing collection services to being a strategic partner throughout the credit process. This enables us to provide a lot more for our clients, their customers and also for society as a whole. We help to create a sound national economy through services which make business transactions simple, fair and secure", says Monika Elling, Regional Manager of Intrum Justitia Scandinavia.