Brand-driven CSR work

Intrum Justitia's values are the cornerstone of its business strategy and sustainability work. The company has built its business and CSR work on understanding people. This includes employees, clients and their customers, legisla­tors and politicians. This understanding is a key to the corporate responsibility Intrum Justitia embraces and has been decisive to its success.

Respectful treatment
Intrum Justitia follows a set of governing princi­ples unique in the CMS industry. Its philosophy is to treat lenders and borrowers respectfully and ensure fair payment between Intrum Justitia's client and their customer.
Respecting the integrity of the debtor in every situation and keeping information on all the parties involved private are vital. Just as important is to conduct credit management and accounts receivable work in a professional man­ner, i.e., promptly, efficiently and accurately.

Client dialog
Intrum Justitia wants to be seen as a catalyst for a sound economy. To find out how well this aligns with clients' opinions, Intrum Justitia conducted a survey in Scandinavia in the spring of 2008 in which 150 clients were interviewed; 93 percent of respondents felt that Intrum Justitia has the potential to achieve its vision.
Clients offered the following assessment of Intrum Justitia's strengths and opportunities for improvement:

Strengths

• An accessible company with a wealth of information on trends and payment habits
• A client-focused company that provides prompt, frequent feedback
• Employees skilled in managing receivables
• Regarded as reliable and trustworthy.

Improvement opportunities

• More marketing and information to the public are needed
• Better client service and attention to client relationships
• Should play a more prominent role devel­oping financial solutions and offer more customized collection solutions.