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DEFINITIONS
“Addendum” means an addendum to this Agreement in the form attached to this Agreement.
“Agreement” means these terms and conditions.
“Client” means the person, firm or company at whose request and on behalf Intrum under takes to provide service as specified in the Invoice.
“Collection Activity” means any of the collection activities specified in the Invoice.
“Commencement Date” means the date on the Invoice.
“Debtor” means a person owing a Debt to the Client.
“Debts” means all debts referred to Intrum under this Agreement.
“Intrum” means Intrum Justitia Ireland Limited whose registered office is at 1st Floor, Block C, Ashtown Gate, Dublin 15.
“Services” means those Collection Activities indicated in the Invoice.
Words which denote the singular shall be deemed to include the plural and vice versa.
DURATION
This Agreement shall commence on the Invoice Date and shall continue until the earlier of (a) 2 years or (b) until all the services purchased have been delivered.
SERVICES
The Client hereby appoints Intrum as its agent to recover the Debts and Intrum agrees to accept such appointment.
Intrum will deliver all the collection services specified on the invoice.
The services will start to be delivered within one working day of a case being referred. Each case referred will be confirmed to the client as received by email to the email address provided by the client.
Intrum will confirm to the Client at each stage that a service has been delivered. The confirmation will be sent to the email address provided by the Client.
Except for the provision of our Judgment service, Intrum will request in writing that the debtor pays the client directly. Should the debtor still pay Intrum then Intrum will forward the payment to the Client. Intrum will not knowingly lodge the payment into its own client account. Should this happen the payment will be remitted at no additional cost to the Client.
Intrum does not keep actual copies of all debtor letters issued but will keep a record of which letters were issued on all accounts and on which dates. Intrum will also keep notes of all other contact with debtor but will not maintain a full recorded copy of these conversations.
The services provided are the stated Collection Services on the Invoice. The Services do not include any partial or complete recovery of monies due by the Debtor to the Client.
LITIGATION ACTIVITY
In the event that the Services include litigation collections the Client hereby consents to Intrum instructing a solicitor or solicitors to recover Debts.
Intrum shall have absolute discretion to decide whether or not to instruct a solicitor or solicitors on behalf of the client and if a decision is made to do so to instruct a solicitor or solicitors of its own choice.
Nothing contained in this Agreement will affect the professional advice of any Appointed Solicitor whose advice will be independent at all times.
The Client hereby agrees to lend its name to any proceedings which Intrum may wish to instruct the Appointed Solicitor to bring in relation to any of the Debts, the nature of such proceedings being in the absolute discretion of Intrum, without Intrum being required to obtain the prior consent of the Client and the Client will give all such further assistance as may be necessary to enable Intrum to pursue such proceedings and enforce any judgment obtained and ensure case instructions are up-to-date and accurate.
OBLIGATIONS OF THE CLIENT
The Client shall:
notify Intrum within 24 hours of any receipt of any payment or part payment of a Debt or of any agreement on the part of the Client with a Debtor relating to a Debt;
serve all notices, warning and demands required by law to be served upon a Debtor and notify Intrum of any instance where the Client has not done so; and respond to requests and enquiries from Intrum within 7 days of receipt of the same.
STATUTORY COMPLIANCE
The parties agree and confirm that they will comply at all times with any statutory and regulatory provisions which are applicable to debt collection, and in particular the Consumer Credit Act 1995.
The parties warrant that they are and will continue to be registered for the purposes of the Data Protection Act 1988 and any amendment or enactment of any directive thereof, and comply with the provisions of the said Act in relation to the holding, storing, accessing and disclosure of personal data.
PAYMENTS
All pricing mentioned on this website is excluding 23% VAT.
In consideration of the Services provided by Intrum the Client will pay Intrum in advance a fixed fee for the Services listed on the Invoice. Services will not be delivered unless and until the Invoice is paid in full.
Any payments due to Intrum under this Agreement are exclusive of VAT which if applicable will be charged in addition at the rate prescribed by law from time to time.
Intrum shall not be entitled to invoice the Client for any solicitor’s costs, fees and disbursements as this is included in the Fixed Fee.