Over the years Intrum Justitia has grown from a provider of collection services to now offering a whole range of credit management services. We are in the midst of our next development stage, where we will use the unique information, know-how and the experience we have gained from every aspect of the sales, credit and payment process to help our clients manage their businesses more efficiently, while at the same time creating stable, longterm customer relationships with higher profitability.
Intrum Justitia also intends to grow in the business-to-business market. B2B cases are often more complex, which places tougher demands on the competence of the firms and companies who choose to manage the credit process. Intrum Justitia's efficient processes, extensive knowledge and pan-European network are -important to success in the corporate market.
The market for credit management services is a dependent largely on national laws and local conditions. Client demand for credit management services is similar, though each local market has its distinctive qualities. When clients outsource their CRM, credit and sales ledger systems to us, every part of the credit management chain can be linked together to achieve higher efficiency in the sales, credit and payment process.
Sales process
In the sales process - when our clients cultivate new customers and manage those they already have - Intrum Justitia can help with better segmenting and higher sales. Sales prospecting can be problematic if the right information about customers is missing or if the wrong customers are targeted.
Credit process
We help clients make the right credit decisions and offer the right level of credit. Our extensive experience and access to credit infor-mation are critical. The key is to find the right balance. By offering limited credit, the seller risks losing a customer. By offering too large credits, the creditor may be exposed to unnecessarily high credit risks.
Payment process
One of our greatest strengths is being able to help clients make the right decision when an invoice is overdue. With our approach, they get paid while ensuring that the customer is treated fairly. This increases the prospects of maintaining customer loyalty and boosting profitability.