European Consumer Payment Report

European Consumer Payment Report 2024 Pulse Survey

The ongoing cost-of-living crisis is making Europeans worse off than they have been for years – if not decades.

In a positive development since the 2023 ECPR findings, some consumers feel that their household finances are improving. Many do, however, remain extremely worried about how they will make ends meet. Our latest European Consumer Payment Report (ECPR) was released in March 2024.

Read the latest report

European Consumer Payment Report 2023

Discover the latest trends and challenges facing European consumers in the 2023 report. Understand how real people are managing their finances in the face of economic, geopolitical, and societal challenges.

CEO Point of View: Turning Europe's payments crisis into customer trust

Fresh statistics from 20,000 consumers show that European consumers are strained by ongoing inflation and rising borrowing costs. Intrum CEO Andrés Rubio comments on the results.

All published reports

Publications archive

Latest insight articles

Savings challenge for struggling consumers

With the economic situation precarious, consumers and businesses alike are bracing for a difficult winter. World Savings Day is held on 31 October, against the backdrop of rising costs that mean putting money aside may be unrealistic.

Knowledge is power – why financial literacy matters…

It’s easy to become dispirited about your financial situation when world events are as disruptive as they have been in recent years. With a pandemic, war in Ukraine and growing inflation, it can feel like nothing we do personally makes a difference.

Employee pay demands add to business pressure

Employees faced with cost of living increases are demanding higher wages in almost all businesses, according to Intrum’s latest research. Experts say this could reinforce inflationary pressures and slow economic growth.