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Our values

Our values define who we are and determine how we act; they form the mental foundation from which we work to offer our clients effective credit management services.

Empathy

Our business is about people and creating shared value  for businesses and society. Each situation is unique and has its own social and economic realities. We strive  to understand individuals, different perspectives and  always treat others with dignity and respect – both our  clients and their customers, as well as our colleagues. This understanding enables us to provide more value, to find deeper meaning in the work we do and ultimately  to achieve our shared mission.

•We listen actively and seek to understand
•We are open-minded and flexible
•We show patience and offer support

Ethics

We go beyond compliance. We are role models within  our industry and have both the opportunity and  responsibility to set new standards and change the way  people perceive credit management. This means being  a driver of fair treatment for all customers and working  with clients and partners that share our values. To  achieve this, we hold ourselves to the highest standards  of fair and honest practice in everything we do. 

•We put society and sustainable business at the forefront
•We are accountable for our actions
•We do the right thing – living and leading  by our values and code of conduct

Dedication

One of our greatest strengths is the enthusiasm and  engagement of all our people. Through an everyday  commitment to being a little better today than we were  yesterday, we bring out the best in each other. We grow  as individuals and teams to shape the future of our  company, bringing greater value to our clients and their  customers. Change is a constant in our world, but we  continue to push forward. 

•We share knowledge and best-practice  to cross internal borders
•We are committed to and responsible  for our own development
•We go the extra mile and never give up

Solutions

At the end of the day, it is what we have managed  to accomplish with our clients and their customers  that matters most. Our ability to develop the best  solutions and create true win-win scenarios is what  differentiates us in the market. Through innovative  thinking and action, we exceed expectations and  take on the role of thought leaders in our industry.

•We focus on results, not problems
•We collaborate to deliver innovation to our clients
•We push for quality and professionalism

Purpose - Leading the way to a sound economy

We  create sound economies by making  trade simple, safe and fair. The more trade that takes place, the better for society, companies and individuals. We help both sides make good on a deal and promote long-term relationships that create value for all parties concerned. The bottom line is that everyone profits when money flows and business works. That’s what Intrum is all about.