On March 1 2016 Mikael Ericson took over the helm as new CEO of Intrum Justitia. He brought with him over 30 years of experience from senior positions in the financial industry.
Before joining Intrum Justitia Ericson was Head of International Banking at Danske Bank and prior to that he held the positions of Head of Handelsbanken Capital Markets and CEO of Carnegie Investment Bank, among others.
How do you want to develop Intrum Justitia further?
We will continue to grow in a controlled and profitable manner, organically and through acquisitions with the ambition to be the market leader in all our key markets. On the product side we must move with the times and be innovative. There is a lot happening in areas like payments and e-commerce that we want to be part of.
What experiences from your former employers and positions do you think will be most useful at Intrum Justitia?
I know the financial industry very well and have led organizations in very different circumstances which can give you a different perspective on things.
What do you see as the most important qualities and skills in a good leader?
To have a clear sense of direction for the company and the ability to communicate it in combination with empowering people and giving them room to grow. As a service company it is particularly important to delegate and empower the people that deal directly with the customers. It is in that interaction that true development and innovation happens.
What will be your most important tasks at Intrum Justitia during the next year?
To keep the positive growth path, develop our service offering further and continue expanding in Financial Services while we maintain and reinforce our already strong position in Credit Management.
You have been in your new position a few months now, is there anything you have seen that you believe sets Intrum Justitia apart from other companies?
I am truly amazed by the way our staff handles the often complicated and sensitive matters that we deal with when people end up not being able to pay. They show great compassion and humility when they communicate and they really try to make sure we reach the best possible outcome for the individual. I also realized what an important contribution Intrum Justitia makes to society by focusing on a sound and efficient economy. This aspect is just as important as delivering growth and value to our shareholders.
Intrum Justitia made some acquisitions last year and this strategy is intended to continue. How does it look?
The market for our services is still rather fragmented and we intend to continue to be a driving force in its consolidation. I think this will make the whole industry more efficient and able to deliver improved services to the customers.
Digitalisation andautomatization are high on the agenda for most companies. How does Intrum Justitia continue this process and what potential do you see?
We have already today a high degree of digitalization and automatization in our operations and we are constantly working on increasing that in order to improve our services. There is more potential but it is difficult to say how much as there are also legal requirements and restrictions to take into account.
Which are the strongest trends in the markets at this moment?
E-commerce companies are growing rapidly and have a good appetite and need for payment services and credit management. Other businesses are also continuing to outsource more of their receivables management to specialists like us and this drives over-all market growth.