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Vacancies

Please find our current vacancies here.

Please forward your CV and relevent information to intrumjobs@ie.intrum.com

Open vacancies

Job definition

The role requires a highly motivated individual who is organised, can work to a tight deadline and is willing to learn. The successful applicant will also need to be highly competent in Microsoft Excel and have previous experience with accounting software packages. A key aspect of this role is to ensure all purchase invoices are posted on the accounts system and reconciled. All supplier and client payments must too be made and reconciled in the correct timeframes. The successful candidate will be involved in assisting in month end and year end accounts process, which will include an annual audit.

Key areas of responsibility

  • Posting of all purchase invoices on the accounts system
  • Ensuring supplier accounts are fully reconciled
  • Handling of supplier payments and queries
  • Assisting in the overpayments/refund process
  • Treasury management
  • Dealing with filing and secretarial compliance for the finance function
  • Ensuring all client payments are made and fully reconciled
  • Credit control and dealing with accounts receivable
  • Preparation and reporting using Microsoft Excel
  • Assisting with the annual audit process
  • Assisting with sales invoicing
  • Assisting with general ad-hoc projects

Please note the above list is note exhaustive and the successful applicant will be required to take on additional tasks dependent on business needs at the time.

Contacts (internal and external)

Internal:

  • Collections Team Leaders
  • Legal and Business Support Team Leader
  • CRM (Client Relationship Management)

External:

  • Clients
  • Suppliers
  • Banks

Relevant Quantitative Data

  • Reporting (accounting systems used include Navision, Cognos, Occra)
  • Advanced knowledge of Microsoft Excel

Additional Information:

  • Start time: 8.30am-5.00pm
  • Hours per week: 37.5 hours

Required Skills

  • Strong organisational skills
  • Strong knowledge of Microsoft Excel
  • Strong verbal and communication skills
  • Ability to multi-task, prioritise and quickly adjust in a fast-paced and changing environment
  • Strong computer literacy

Salary: Negotiable

Contract: Full-time

Contact: Human Resources

Address: Intrum Justitia Ireland, 1st Floor, Block C, Ashtown Gate, Navan Road, Dublin 15

Email: intrumjobs@ie.intrum.com

 

 

 

 

Job Definition

The successful candidate will be required to work within the Data Quality Management Unit as part of an expanding team tasked with implementing best practices for data governance, data definitions, quality management and validation processes. At a more general level, the role will inolve creating and promoting data quality awareness across the organisation. The successful candidate will assist in the analysis and assessment of existing data flows within the organisation, ensuring best practices are implemented and maintained in the supply of data for reporting purposes. Therefore, the individual will act as a key point of contact with stakeholders across many reporting units, both at Group level and locally.

Key areas of responsibility

  • Manage recording and analysis of functional business and technical requirements for the development and refinement of new and existing data flows
  • Act as a primary contact with stakeholders locally and at Group level on new initiatives, issues and projects to capture changes and new requirements
  • Maintain the quality of material in local documentation and the Group Data Dictionary
  • Develop a strong understanding of the requirements of internal and external reporting including the creation of data delivery and reports inventories, data flows from source to destination and process maps around same
  • Assist with the local implementation of the Group Data Management Framework
  • Ensure all data deliveries have appropriate documentation detailing data definitions, data ownership (end-to-end), quality safeguards, and a data quality assessment
  • Ensure awareness of all staff of data requirements by communication and training where necessary
  • Participate in local data quality and delivery projects in coordination with multiple departments and numerous work streams
  • Assess and identify areas for improvement (business processes, etc.) to assist the organisation in striving for best practice in data management and reporting
  • Develop business requirements for System and Process change to ensure correct data and reporting requirement implementations
  • Willingness to upskill and pursue additional relevant training and qualifications internally and externally

Contacts (internal and external)

Internal

  • Collections Team Leaders and Operations Manager
  • Senior Management Team
  • Managing Director

External

  • Clients
  • Suppliers
  • Banks

Education and Experience

  • 2+ years' experience in a similar role, preferably in the Financial Services Sector
  • Excellent interpersonal and relationship skills
  • Strong written and verbal communication skills
  • Business Analysis courses, course modules or certification (desirable but not essential)
  • QFA Qualified (desirable but not essential)

Additional Information

  • Working hours: 8.00am-8.00pm
  • Hours per week: 37.5 hours
  • Days of work: Monday to Saturday as required by the business

Required skills

  • Knowledge of Business Analysis process techniques, particularly on data flow mapping
  • Knowledge of SQL programming and COBOL or XML file formats a distinct advantage
  • Great attention to detail and strong numerical skills, ensuring high levels of accuracy
  • Ability to work on own initiative or as part of a team
  • Drive to achieve results, with a proven commitment to attaining desired goals in a timely manner
  • Willingness to adapt to change and thrive in a data-centric environment
  • Excellent time management and prioritisation skills
  • Strong understanding of Microsoft Office suite including Visio
  • Self-starter with excellent organisational skills

Salary: Negotiable

Contract: Full-time

Contact: Human Resources

Address: Intrum Justitia Ireland, 1st Floor, Block C, Ashtown Gate, Navan Road, Dublin 15

Email: intrumjobs@ie.intrum.com

 

 

 

Definition

This role requires a highly motivated individual who is very organised, can work to tight deadlines and has experience in motivating and mentoring staff. The successful candidate will have strong accounting experience. A prerequisite is that the person has previous finance experience in a senior role and has a recognised accounting qualification. Previous experience in maintaining payroll is also a requirement.

Key areas of responsibility

  • Full responsibility for the preparation and completion of monthly payroll, monthly and annual returns
  • Monthly balance sheet reconciliation
  • Review and assist in month end accounts process, including sales, purchase postings, accruals, fixed assets, prepayments, accrued income, sub 2, volumes, legal P & L, department profitability
  • Monthly submission preparation including intercompany P & L, balance sheet and intercompany reconciliation
  • Monthly Purchased Debt reporting, P & L and balance sheets
  • Preparation of monthly sales journal
  • Preparation of statutory accounts, overseeing the annual audit process and ensuring all secretarial compliance is up to date and complete (annual returns, corporation tax returns, VAT, WHT)
  • Purchase ledger, reconciliation and ensuring all payments are made on time and reconciled
  • Client payment reconciliation and controls
  • Assist the Finance Director with the annual budget process (Fc1) and annual forecast (Fc2)
  • Working with the Finance Director on client profitability reporting
  • Working with the Finance Director on cost control and segmental profitability reporting
  • Quarterly internal representation financial reports
  • Assist with the credit control process
  • Bank reconciliation and review of posting to Bank
  • Staff supervision
  • Dealing with suppliers-key relationships, price reductions, prices put out to Tender
  • Review and control of monthly suspense and overpayment process
  • Monthly analytical reviews to include trend analysis, KPIs and forecasts
  • Assist with one-off projects
  • Assist with internal control and process notes
  • Assist with general ad-hoc projects

Please note the above list is not exhaustive and the successful applicant will be required to take on additional tasks dependant on business needs

Contacts (internal and external)

Internal

  • Collections Team Leaders
  • Operations Manager
  • Human Resource Team
  • Client Relationship Management

External

  • Clients
  • Suppliers
  • Banks

Relevant quantitative data

  • Reporting (accounting systems used include Navision, Cognos, Occra, Qlikview)
  • Payroll system (SAGE Micropay)
  • Advanced knowledge of Microsoft Excel

Additional information

  • Start time: 8.30am-5.00pm
  • Hours per week: 37.5 hours

Required skills

  • Strong finance/ accounting experience is a must
  • Recognised accounting qualification
  • Excellent Microsoft Excel skills
  • Experience of managing a monthly  accounts process
  • Strong verbal and communication skills
  • Ability to multi-task, prioritise and quickly adjust in a fast-paced and changing environment
  • Strong computer literacy

Salary: Negotiable

Contract: Full-time

Contact: Human Resources

Address: Intrum Justitia Ireland, 1st Floor, Block C, Ashtown Gate, Navan Road, Dublin 15

Email: intrumjobs@ie.intrum.com

 

Job definition

There are three positions available to manage the receivables ledger in the German market. This will involve early collections in the name of Intrum Justitia’s clients in a manner that fosters respect and confidence in the collection industry, respecting the customer’s integrity at all times. Cases are to be handled speedily, professionally, efficiently and correctly with regard at all times to maintaining strict security of all information acquired. To achieve the individual and group targets and objectives of the ISLS Department in Ireland as specified in the BSC and SLA for the different projects. Client contact to be maintained throughout the case processing.

 

Key areas of responsibility

  • Transfering and loading of data essential to enable the completion of agreed collection treatment;
  • Pre-due and early collection treatment, operating in the name of the client;
  • Regular scheduled reporting on the above activities;
  • Specified support services to enable the efficient operation of the collection services, including issuing copy invoices, despatching direct debit mandates and enriching the customer data
  • Escalation procedures
  • Managing a large portfolio of accounts
  • Responding effectively to inbound and making outbound calls and communicating via letter and e-mail to enhance the collections process
  • Meeting or exceeding agreed standards of performance
  • Constantly monitoring accounts for disputes or any other issues preventing a customer from settling their invoices
  • Being aware and complying with all company procedures, processes and policies
  • Establishing relationship with customer Finance Department
  • Report on ageing and open items in AR balances
  • Keeping other departments informed about possible problems or concerns
  • Preparing a clean remittance advice for payment allocations
  • Preparing internal and external reports
  • Providing support to customers redirecting queries not related to collection to the right Department

 Scope

  • Working methods in defined processes and SLA’s
  • Departmental annual budget, forecasts and targets
  • Departmental targets
  • Group Handbook / Operational Excellence
  • Employee Handbook
  • Client SLAs 
  • Code of Conduct
  • Data Protection Act and Consumer Legislation
  • Industry standards and ethics

 

Contacts (internal and external)

Internal

  • ISLS Supervisor, ISLS Manager, Operations Director, MD, FD, HR Lead
  • Project Specialists
  • Early Collections Operations in other IJ Offices
  • Other Credit Controllers

External

  • Client’s AR Manager
  • Client’s Internal Audit and Compliance Managers
  • IT Helpdesk
  • Customers
  • Stakeholders customers

 

Relevant quantitive data

  • Monthly targets
  • Days Sales Outstanding (DSO)
  • Client Satisfaction surveys
  • Portfolio value
  • Collections
  • Number of customer queries responded to
  • Time to respond to customer queries
  • Time to respond to client queries
  • Budget
  • Audit results

 

Required know-hows/skills

Must have

  • Leaving Certificate or 2nd level equivalent
  • Credit control experience
  • Fluency in written and spoken English and German
  • Customer care knowledge and experience of working within a team environment
  • Time management and organisational skills
  • Desire to work in a team environment

Preferred

  • Experience of working in an international organisation
  • Excellent negotiation skills together with proven communication skills (both verbal and written)
  • Accurate keyboard skills and computer literacy knowledge
  • Excellent written and verbal communication skills
  • A confident individual who is professional and adaptable in their approach.
  • Ability to use initiative and work to deadlines
  • Competent user of computer systems although training on company software will be provided. Competence in Excel is essential.
  • Professional and confident manner
  • The ability to use one’s own initiative to identify improvements, address problems  and work to strict targets and deadlines
  • Perceptive to people’s needs
  • Adaptable and flexible approach
  • High motivated and enthusiastic with the ability to get the team behind you.
  • Have the ability to think outside the box and generate new ideas for working.

 

Salary: Negotiable

Contract: Full-time

Contact: Human Resources

Address: Intrum Justitia Ireland, 1st Floor, Block C, Ashtown Gate, Navan Road, Dublin 15

Email: intrumjobs@ie.intrum.com

Role Purpose

The Agent will be responsible for handling inbound and outbound calls, emails and letters as appropriate working to making a suitable arrangement to minimise arrears or prevent potential arrears from invoice production.

Main Areas of Responsibility

  • Manage consumer and business customers invoices or arrears in line with the company’s credit control practices as per the Policy and Procedures documents.
  • Collate information to ensure identification, documentation, and resolution of telephone/written queries, disputes, and general enquiries in an efficient and effective manner, ensuring relevant SLA’s are achieved.
  • Handle and communicate with customers in a professional and compliant manner understanding each individuals circumstance may be different and require a different resolutions.
  • Ensure decision making is executed in a timely manner to reduce risks to bad debt and impact to the individual customers service.
  • Working to resolve queries and disputes and as appropriate escalate as required.
  • Ensure compliant management of individual and multiple accounts.
  • Delivery of all communication and service is done in a professional manner. With internal and external customers, across departments and countries as appropriate.
  • Other actions and duties may be required on an adhoc basis.
  • Shifts and hours of requirement require flexibility adaptability to assist the business achieve business goals.

 Experience, Skills and abilities

  • Experience of consumer or business interaction
  • Experience/knowledge of collections/call centre/customer service experience
  • Excellent communication skills – written and verbal
  • Ability to develop and maintain relationships
  • Strong interpersonal and organisational skills.
  • Strong team working skills
  • Ability to understand and execute role to goals, targets and standards set
  • Ability to understand and analyse individual customer circumstances, in a professional and courteous manner.
  • Negotiation and Influencing skills
  • Demonstrate proactive and self driven approach, imitative and desire to progress and develop
  • Ability to use microsoft Excel, Word, Outlook and other applications.

 

Salary: Negotiatable

Terms: Permanent Full Time

Contact: Human Resources

Address: Intrum Justitia Ireland, 1st Floor, Block C, Ashtown Gate, Navan Road, Dublin 15

Email: intrumjobs@ie.intrum.com