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Open vacancies

Job definition

There are three positions available to manage the receivables ledger in the Dutch market. This will involve early collections in the name of Intrum Justitia’s clients in a manner that fosters respect and confidence in the collection industry, respecting the customer’s integrity at all times. Cases are to be handled speedily, professionally, efficiently and correctly with regard at all times to maintaining strict security of all information acquired. To achieve the individual and group targets and objectives of the ISLS Department in Ireland as specified in the BSC and SLA for the different projects. Client contact to be maintained throughout the case processing.


Key areas of responsibility

  • Transfering and loading of data essential to enable the completion of agreed collection treatment;
  • Pre-due and early collection treatment, operating in the name of the client;
  • Regular scheduled reporting on the above activities;
  • Specified support services to enable the efficient operation of the collection services, including issuing copy invoices, despatching direct debit mandates and enriching the customer data
  • Escalation procedures
  • Managing a large portfolio of accounts
  • Responding effectively to inbound and making outbound calls and communicating via letter and e-mail to enhance the collections process
  • Meeting or exceeding agreed standards of performance
  • Constantly monitoring accounts for disputes or any other issues preventing a customer from settling their invoices
  • Being aware and complying with all company procedures, processes and policies
  • Establishing relationship with customer Finance Department
  • Report on ageing and open items in AR balances
  • Keeping other departments informed about possible problems or concerns
  • Preparing a clean remittance advice for payment allocations
  • Preparing internal and external reports
  • Providing support to customers redirecting queries not related to collection to the right Department


  • Working methods in defined processes and SLA’s
  • Departmental annual budget, forecasts and targets
  • Departmental targets
  • Group Handbook / Operational Excellence
  • Employee Handbook
  • Client SLAs 
  • Code of Conduct
  • Data Protection Act and Consumer Legislation
  • Industry standards and ethics


Contacts (internal and external)


  • ISLS Supervisor, ISLS Manager, Operations Director, MD, FD, HR Lead
  • Project Specialists
  • Early Collections Operations in other IJ Offices
  • Other Credit Controllers


  • Client’s AR Manager
  • Client’s Internal Audit and Compliance Managers
  • IT Helpdesk
  • Customers
  • Stakeholders customers


Relevant quantitive data

  • Monthly targets
  • Days Sales Outstanding (DSO)
  • Client Satisfaction surveys
  • Portfolio value
  • Collections
  • Number of customer queries responded to
  • Time to respond to customer queries
  • Time to respond to client queries
  • Budget
  • Audit results


Required know-hows/skills

Must have

  • Leaving Certificate or 2nd level equivalent
  • Credit control experience
  • Fluency in written and spoken English and Dutch
  • Customer care knowledge and experience of working within a team environment
  • Time management and organisational skills
  • Desire to work in a team environment


  • Experience of working in an International organisation
  • Excellent negotiation skills together with proven communication skills (both verbal and written)
  • Accurate keyboard skills and computer literacy knowledge
  • Excellent written and verbal communication skills
  • A confident individual who is professional and adaptable in their approach.
  • Ability to use initiative and work to deadlines
  • Competent user of computer systems although training on company software will be provided. Competence in Excel is essential.
  • Professional and confident manner
  • The ability to use one’s own initiative to identify improvements, address problems  and work to strict targets and deadlines
  • Perceptive to people’s needs
  • Adaptable and flexible approach
  • High motivated and enthusiastic with the ability to get the team behind you.
  • Have the ability to think outside the box and generate new ideas for working.


Salary: Negotiable

Contract: Three permanent full-time positions (French, Swedish and Russian)

Contact: Human Resources

Address: Intrum Justitia Ireland, 1st Floor, Block C, Ashtown Gate, Navan Road, Dublin 15

Email: intrumjobs@ie.intrum.com

Role Purpose

The Agent will be responsible for handling inbound and outbound calls, emails and letters as appropriate working to making a suitable arrangement to minimise arrears or prevent potential arrears from invoice production.

Main Areas of Responsibility

  • Manage consumer and business customers invoices or arrears in line with the company’s credit control practices as per the Policy and Procedures documents.
  • Collate information to ensure identification, documentation, and resolution of telephone/written queries, disputes, and general enquiries in an efficient and effective manner, ensuring relevant SLA’s are achieved.
  • Handle and communicate with customers in a professional and compliant manner understanding each individuals circumstance may be different and require a different resolutions.
  • Ensure decision making is executed in a timely manner to reduce risks to bad debt and impact to the individual customers service.
  • Working to resolve queries and disputes and as appropriate escalate as required.
  • Ensure compliant management of individual and multiple accounts.
  • Delivery of all communication and service is done in a professional manner. With internal and external customers, across departments and countries as appropriate.
  • Other actions and duties may be required on an adhoc basis.
  • Shifts and hours of requirement require flexibility adaptability to assist the business achieve business goals.

 Experience, Skills and abilities

  • Experience of consumer or business interaction
  • Experience/knowledge of collections/call centre/customer service experience
  • Excellent communication skills – written and verbal
  • Ability to develop and maintain relationships
  • Strong interpersonal and organisational skills.
  • Strong team working skills
  • Ability to understand and execute role to goals, targets and standards set
  • Ability to understand and analyse individual customer circumstances, in a professional and courteous manner.
  • Negotiation and Influencing skills
  • Demonstrate proactive and self driven approach, imitative and desire to progress and develop
  • Ability to use microsoft Excel, Word, Outlook and other applications.


Salary: Negotiatable

Terms: Permanent Full Time

Contact: Human Resources

Address: Intrum Justitia Ireland, 1st Floor, Block C, Ashtown Gate, Navan Road, Dublin 15

Email: intrumjobs@ie.intrum.com