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Job definition

There are three positions available to manage the receivables ledger in the German market. This will involve early collections in the name of Intrum Justitia’s clients in a manner that fosters respect and confidence in the collection industry, respecting the customer’s integrity at all times. Cases are to be handled speedily, professionally, efficiently and correctly with regard at all times to maintaining strict security of all information acquired. To achieve the individual and group targets and objectives of the ISLS Department in Ireland as specified in the BSC and SLA for the different projects. Client contact to be maintained throughout the case processing.

 

Key areas of responsibility

  • Transfering and loading of data essential to enable the completion of agreed collection treatment;
  • Pre-due and early collection treatment, operating in the name of the client;
  • Regular scheduled reporting on the above activities;
  • Specified support services to enable the efficient operation of the collection services, including issuing copy invoices, despatching direct debit mandates and enriching the customer data
  • Escalation procedures
  • Managing a large portfolio of accounts
  • Responding effectively to inbound and making outbound calls and communicating via letter and e-mail to enhance the collections process
  • Meeting or exceeding agreed standards of performance
  • Constantly monitoring accounts for disputes or any other issues preventing a customer from settling their invoices
  • Being aware and complying with all company procedures, processes and policies
  • Establishing relationship with customer Finance Department
  • Report on ageing and open items in AR balances
  • Keeping other departments informed about possible problems or concerns
  • Preparing a clean remittance advice for payment allocations
  • Preparing internal and external reports
  • Providing support to customers redirecting queries not related to collection to the right Department

 Scope

  • Working methods in defined processes and SLA’s
  • Departmental annual budget, forecasts and targets
  • Departmental targets
  • Group Handbook / Operational Excellence
  • Employee Handbook
  • Client SLAs 
  • Code of Conduct
  • Data Protection Act and Consumer Legislation
  • Industry standards and ethics

 

Contacts (internal and external)

Internal

  • ISLS Supervisor, ISLS Manager, Operations Director, MD, FD, HR Lead
  • Project Specialists
  • Early Collections Operations in other IJ Offices
  • Other Credit Controllers

External

  • Client’s AR Manager
  • Client’s Internal Audit and Compliance Managers
  • IT Helpdesk
  • Customers
  • Stakeholders customers

 

Relevant quantitive data

  • Monthly targets
  • Days Sales Outstanding (DSO)
  • Client Satisfaction surveys
  • Portfolio value
  • Collections
  • Number of customer queries responded to
  • Time to respond to customer queries
  • Time to respond to client queries
  • Budget
  • Audit results

 

Required know-hows/skills

Must have

  • Leaving Certificate or 2nd level equivalent
  • Credit control experience
  • Fluency in written and spoken English and German
  • Customer care knowledge and experience of working within a team environment
  • Time management and organisational skills
  • Desire to work in a team environment

Preferred

  • Experience of working in an international organisation
  • Excellent negotiation skills together with proven communication skills (both verbal and written)
  • Accurate keyboard skills and computer literacy knowledge
  • Excellent written and verbal communication skills
  • A confident individual who is professional and adaptable in their approach.
  • Ability to use initiative and work to deadlines
  • Competent user of computer systems although training on company software will be provided. Competence in Excel is essential.
  • Professional and confident manner
  • The ability to use one’s own initiative to identify improvements, address problems  and work to strict targets and deadlines
  • Perceptive to people’s needs
  • Adaptable and flexible approach
  • High motivated and enthusiastic with the ability to get the team behind you.
  • Have the ability to think outside the box and generate new ideas for working.

 

Salary: Negotiable

Contract: Full-time

Contact: Human Resources

Address: Intrum Justitia Ireland, 1st Floor, Block C, Ashtown Gate, Navan Road, Dublin 15

Email: intrumjobs@ie.intrum.com