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Intrum Justitia and Lindorff combined.

As of June 27th 2017, Intrum Justitia and Lindorff have combined to create the world's leading credit management services company.

Read more here.

Role Purpose

The Agent will be responsible for handling inbound and outbound calls, emails and letters as appropriate working to making a suitable arrangement to minimise arrears or prevent potential arrears from invoice production.

Main Areas of Responsibility

  • Manage consumer and business customers invoices or arrears in line with the company’s credit control practices as per the Policy and Procedures documents.
  • Collate information to ensure identification, documentation, and resolution of telephone/written queries, disputes, and general enquiries in an efficient and effective manner, ensuring relevant SLA’s are achieved.
  • Handle and communicate with customers in a professional and compliant manner understanding each individuals circumstance may be different and require a different resolutions.
  • Ensure decision making is executed in a timely manner to reduce risks to bad debt and impact to the individual customers service.
  • Working to resolve queries and disputes and as appropriate escalate as required.
  • Ensure compliant management of individual and multiple accounts.
  • Delivery of all communication and service is done in a professional manner. With internal and external customers, across departments and countries as appropriate.
  • Other actions and duties may be required on an adhoc basis.
  • Shifts and hours of requirement require flexibility adaptability to assist the business achieve business goals.

 Experience, Skills and abilities

  • Experience of consumer or business interaction
  • Experience/knowledge of collections/call centre/customer service experience
  • Excellent communication skills – written and verbal
  • Ability to develop and maintain relationships
  • Strong interpersonal and organisational skills.
  • Strong team working skills
  • Ability to understand and execute role to goals, targets and standards set
  • Ability to understand and analyse individual customer circumstances, in a professional and courteous manner.
  • Negotiation and Influencing skills
  • Demonstrate proactive and self driven approach, imitative and desire to progress and develop
  • Ability to use microsoft Excel, Word, Outlook and other applications.

 

Salary: Negotiatable

Terms: Permanent Full Time

Contact: Human Resources

Address: Intrum Justitia Ireland, 1st Floor, Block C, Ashtown Gate, Navan Road, Dublin 15

Email: intrumjobs@ie.intrum.com