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Frequently asked questions

Here you will find frequently asked questions regarding debts, payments and unpaid invoices.

About the letter

This is because you have not paid a creditor or logged a complaint with them (if for instance there is a dispute) and they have asked Intrum to collect the debt owed.

I would like to get in touch with you and ask more

Your details are sent to us from your creditor in respect of your account.  They send contact details and further information concerning the payment of any debts owed. This information is kept in the strictest confidence.

I would like to get in touch with you and ask more

How do I pay?

Normally we will issue you with a pre-printed giro slip as part of the reminder letter, however, there are a number of options open to you in terms of payment methods. More details are contained on the back of the letter. One of our customer advisers will also be able to advise you further.

I would like to get in touch with you and ask more

It’s a start! But you are still liable for the remaining amount and you will be sent reminders for this.

I would like to get in touch with you and ask more