Athens: Front Office Agent
Could you be our next Front Office Agent at ICS Athens?
The role
Provides telephone and administrative support to the business in relation to call and document management. Performs a basic analysis of information for the correct telephone management, providing a solution to the client in line with the guidelines and values of the company.
Responsibilities
- Operating telephone/chat/email to support customers
- Establish positive engagement with the customers, build relationships and demonstrate fair treatment
- Conduct affordability assessments
- Explain the benefits of reaching their 'debt free day'
- Provide guidance to customers on the availability of free money advice
- Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation
Knowledge and skills
- Experience in customer service, contact center experience is desirable
- Excellent communication and interpersonal skills
- Service oriented and problem solving mindset
- Patience and calmness in all situations
- Ability to work both independently and as a member of a team
- Desire and energy striving for excellence and quality within the business
- Native Language skills
- English Language skills (B2 level or above)
