Intrum’s Annual and Sustainability Report 2023: Strategic shift in fast-changing and challenging economic environment

Today Intrum publishes its Annual and Sustainability Report for 2023 on the corporate website,

Surging inflation and higher borrowing costs were taking a toll on household finances during 2023, while many companies were conserving cash by delaying payments, causing severe liquidity issues across Europe. During the year, Intrum helped 5.1 million individuals to become debt free and collected SEK 105 billion for its clients. In the fast-changing and challenging economic environment, Intrum’s role in the financial ecosystem is as important as ever.

In the annual report, Andrés Rubio, Intrum’s President & CEO, comments on the strategic shift, set to strengthen Intrum’s financial profile and accelerate the company’s commercial agenda.

“For Intrum, 2023 marked a year of both external challenges and internal transformation. It was an active year of change where we outlined the new strategic agenda to Simplify & Focus our business plus Grow & Transform, to accelerate growth and realise our full potential. We have initiated numerous activities and taken significant steps in line with the three strategic pillars: operational excellence, client-centric and capital-light.

Intrum’s near-term tactical measures are formed to address our current challenges which is to strengthen­ing our financial profile through reduced leverage. In the medium to long-term fundamental measures are set to drive technology-led improvements in operational effi­ciency and effectiveness, increase commercial focus to strengthen and grow our Servicing business, and leverage third-party capital to grow our Investing business. These meas­ures will secure profitable growth and cement our market leading position for years to come”, says Andrés Rubio.

For further information, please contact:
Anna Fall, Chief Brand & Communications Officer

This information is information that Intrum AB (publ) is obliged to make public pursuant to the Securities Markets Act. The information was submitted for publication, through the agency of the contact person set out above, on on 2 April 2024 at 15.30 CET.