Intrum AB (publ)

European Consumer Payment Report 2023

Discover the latest trends and challenges facing European consumers in the 2023 report. Understand how real people are managing their finances in the face of economic, geopolitical, and societal challenges.

Presentation of Intrum’s results for July-September 2023

Intrum announced its interim results for July-September 2023 on 25 October at 7:00 a.m. CET. The report was presented in an audiocast with teleconference at 9:00 a.m. CET the same day.

Intrum 100 years

Leading the way to a sound economy since 1923

Intrum’s Capital Markets Day 2023

On the 13 Sep 2023, Senior management presented Intrum's updated medium-term strategy with focus on operational excellence, client focus, and a capital-light business model, as well as Intrum's role in society.

Annual and Sustainability Report 2022

Intrum's Annual and Sustainability Report for 2022

Supporting our customers. All the way.

Late payments happen. When they do, we are there for our customers, every step of the way. From the first day our customers hear from us to the day they are back in financial control.

The reason for not being able to pay on time can be anything from a forgotten bill to life-changing events that can have major financial consequences. We are aware that people can find themselves in different degrees of debt, with differing financial circumstances.

For this reason, we attach great importance to offering support in finding a sustainable solution, regardless of the cause of the debt or late payment.

Through an ethical approach, we respect and strive to understand each individual situation. Guided by our values, we help our customers solve their debt and take back control.

TREATING CUSTOMERS FAIRLY:

10 principles for ethical and sound debt collection practises

As Europe’s largest credit management services company, we bear a great responsibility to conduct our operations in an ethical and sustainable way.

Reports & presentations

Find the Annual and Sustainability Report, presentations and Interim Reports from Intrum AB (publ).

Financial info

Financial facts, Mergers & Aquisitions, and Financial targets.

Financial Calendar

Publication dates for interim reports, Annual General Meeting and Annual Report.

The share

Intrum's shares are listed on Nasdaq Stockholm Large Cap list.

Learn more about the impact of late payment in our publications:

European Payment Report 2023

The European Payment Report 2023 paints a picture of how inflation and rising interest rates are continuing to squeeze European businesses, putting liquidity and credit management in the spotlight. The report outlines how late payments impact business outlook among 10,000+ companies in 29 European countries.

European Consumer Payment Report 2022

Intrum’s annual European Consumer Payment Report 2022 shows that inflation hikes and declining purchasing power has set off a wave of ‘bill-anxiety among European households.

European Payment Report 2022

The European Payment Report 2022 outlines how late payments impact business outlook among 11,000+ companies in 29 European countries. This year's findings illustrate how companies are reacting to uncertainty, managing growth plans, and striving for ESG compliance.

Insight reports about late payments:

Publication archive

We have published insights about late and non payments since 1998. Access our publication archive where we have stored all publications about payment behaviour.

See all published publications

About Intrum

Our Services

Grow and improve your business by taking advantage of the expertise and experience of Intrum, Europe’s leading Credit Management Services company. We offer both standalone and integrated services. • Debt collection services • Credit optimization services • E-commerce services • Accounts receivable management • Payment services • Portfolio buys

Corporate Governance

The Corporate Governance of Intrum serves to strengthen the confidence of clients, society and the capital markets through a clear allocation of responsibilities and well-balanced rules between owners, the Board, Group Management Team and the different control functions.

Sustainability is at the heart of Intrum’s business

We promote sustainability for people, companies and society.

We are Intrum. We lead the way.

We lead the way to prosperous business. Our credit management services give advantages to companies of all sizes. Strong cash flow contributes to continuous growth.

By taking good care of our clients and their customers we contribute to sustained healthy relationships.

Every year we support 80.000 companies. And every day we are in contact with 250.000 people in debt.

With this great influence, comes great responsibilities and opportunities. We are in a unique position to make a difference. Step by step, we make things better for our clients, for their customers, for our industry and for society.

We lead the way to a sound economy.

Latest news

Changing the way we pay – adapting to consumer trends

The economic situation has forced consumers to confront their spending. While curbing a take away coffee habit isn’t enough to offset the rise in prices, are we changing our behaviour for the long term?

News 24.11.2023

Why Intrum is helping people avoid overspending this Black Friday

Black Friday is the biggest shopping event of the year. Sometimes, it seems like nothing can stop us from spending. How can we resist when surrounded by so many deals?

News 23.11.2023

The cost of living crisis – are consumers losing hope?

As consumers struggle to control their finances in a high inflation and interest rate environment, evidence suggests attitudes to late payment are shifting.