What matters to us

What matters to us

People. Culture & Results. We foster our organizational culture to create an environment where it's great to work and achieve more.

Intrum GBS is at its next level of maturity, moving beyond the traditional functions of a business services centre to become the centre of excellence for the entire Intrum Group. It requires a highly skilled team, dedication and a clear vision of what we want the future to look like. Our strength lies in our motivated, highly talented and result-oriented people. That's why we are constantly striving to create an environment and organizational culture that attracts the best professionals.
Vaineta Barevičiūtė-Kryževičienė, Managing Director of Intrum GBS

Our Core Values

These four words give us guidance in every aspect of our work and decision-making. Together, they form our behavioral compass. By staying true to these values, we build a consistent, successful, and well-respected brand.

Empathy

Our business is about people and creating shared value for businesses and society. Each situation is unique and has its own social and economic realities. We strive to understand individuals, different perspectives and always treat others with dignity and respect – our clients and their customers, as well as our colleagues. Their understanding enables us to provide more value, to find deeper meaning in the work we do and ultimately to achieve our shared mission.

We listen actively and seek to understand
We are open-minded and flexible
We show patience and offer support

Ethics

We go beyond compliance. We are role models within our industry and have both the opportunity and responsibility to set new standards and change the way people perceive credit management. This means being a driver of fair treatment for all customers and working with clients and partners that share our values. To achieve this, we hold ourselves to the highest standards of fair and honest practice in everything we do.

We put society and sustainable business at the forefront
We are accountable for our actions
We do the right thing – living and leading by our values and code of conduct


Dedication

One of our greatest strengths is the enthusiasm and engagement of all our people. Through an everyday commitment to be a little better today than we were yesterday, we bring out the best in each other. We grow as individuals and teams to shape the future of our company, bringing greater value to our clients and their customers. Change is a constant in our world, but we continue to push forward.

We share knowledge and best-practice to cross internal borders
We are committed to and responsible for our own development
We go the extra mile and never give up
 

​​​​​​​Solutions

At the end of the day, it is what we have managed to accomplish with our clients and their customers that matters the most. Our ability to develop the best solutions and create true win-win scenarios is what differentiates us in the market. Through innovative thinking and action, we exceed expectations and take on the role of thought leaders in our industry.

We focus on results, not problems
We collaborate to deliver innovation to our clients
We push for quality and professionalism