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‹ Where are Europe's most financially resilient consumers?

How we work and our approach

Delivering results through expertise

Articles

Kenneth became debt free: ”Today I’m free and wake up with a smile”

The path to becoming a customer of Intrum can look very different. For Kenneth, it all began with a bankruptcy many years ago.

Customer experience
Vulnerability
How we work

Treating Customers Fairly

We have defined ten principles for ethical and sound debt collection practices, which could serve as the foundation for a future industry standard to ensure all customers are treated fairly and ethically, regardless of whether strong consumer protection laws are in place.

Sustainability
How we work

Intrum's Code of Conduct

Intrum’s Code of Conduct provides the framework within which all employees and business practices involving Intrum and our subsidiaries are governed, conducted, managed and regulated.

Sustainability
How we work

We’ve helped 4.8 million people become debt-free in the last 12 months

Over the past 12 months, Intrum has supported 4.8 million individuals on their journey to financial recovery and freedom from debt. This achievement underscores our commitment to helping people regain control of their finances and build a more secure future.

Sustainability
How we work

Ronny got his life back: “It was liberating to get an overview of my debts”

Ronny’s problems started when he returned home to Norway after serving as a soldier and police offcer in war zones abroad. When he came back, he ran up substantial debts of 6 million NOK. When everything seemed utterly hopeless, he contacted Intrum.

Customer experience
Vulnerability
How we work

Spendido - Intrum's initative to help reduce over-indebtness

Through our financial education initative 'Spendido', Intrum reaffirms its commitment to building a financially secure and sustainable future for all.

Sustainability
How we work

Sustainability governance

As the market leader within credit management services, we have a responsibility for how we conduct our business, what we finance and what we invest in. With a clear governance structure, internal policies and in line with our commitments we ensure that our efforts are implemented throughout the Group.

Sustainability
How we work