![Shaping a sustainable financial future](/media/3xgoex44/intrum_fifth_element_rgb_petrol.png?width=1920&height=480&v=1db14b04c12ed30)
Shaping a sustainable financial future
![](/media/2726/intrum_brand_individuals_002.jpg?width=1200&height=756&v=1d7045517959810)
Intrum's purpose centres on creating value for all key stakeholders
Our purpose, to lead the way to a sound economy, has never been more vital. As a leading provider of credit management services, Intrum plays a crucial role within the financial ecosystem. Our aim is to foster sustainable economic conditions for individuals and businesses alike, guiding the path towards a resilient economy that benefits society as a whole.
Our progress in numbers as of 2023
4.3/5.0
customer satisfaction index, in line with our relentless focus on treating customers fairly.
74/100
average client satisfaction index, ensuring our focus on supporting sound finances for our clients.
80/100
employee engagement index, reflects our commitment to fostering a meaningful and stimulating workplace.
-15%
decreased emissions compared to 2019 levels.
Intrum's eight sustainability goals and progress
Creating sustainable economic conditions for all![](/media/ow5ljocv/intrum-asr-2023-web-image.png?width=1200&height=756&v=1db350750eec4b0)
Intrum's Annual and Sustainability Report 2023
In 2023, we supported 5.1 million individuals on their journey to becoming debt-free with Intrum and collected SEK 105 billion on behalf of our clients. Our efforts are centred on three key strategic pillars: operational excellence, client focus, and capital light
Our ways of working
![Contact person](/media/pfwbyxbg/vanessa-soderberg.jpg?width=700&height=480&v=1db35dfbe830bc0)
loading...