Marcello Miceli
Managing Director, ICS Malaga
Marcello is an experienced Operation Service Delivery Director with a strong focus on client/customer satisfaction and experience. Marcello plays a pivotal role in developing the growing ICS centre in Malaga, which serves the wider organisation, supporting multiple markets in front line services. Marcello has held similar director level roles for the last 10 years and is responsible for managing strategic projects, reducing complexity and driving flexibility, scalability, efficiency, and speed to support business growth.