Our core values
At Intrum, we generate value for people, companies, shareholders and society as a whole. We are driven by our purpose of leading the way towards a sound economy and are guided in this by our four values, which describer who we are and how we behave in our day-today work.
Empathy, Ethics, Dedication, Solutions.
Our core values, that come from within the organization generated through employee workshops and surveys, are the foundation of our Code of Conduct.
Those four words hold everything we believe in and give us guidance in every aspect of our work and decision making. They also make sure that our clients, their customers and our colleagues will always know what to expect from us.
These simple but powerful values also guide our global expansion and vast digital transformation. Others might consider them to be small things, as simple acts. But to us, they’re everything.
To find out more about them, read the sections below.
• We listen actively and seek to understand
• We are open-minded and flexible
• We show patience and offer support
Our business is about people and creating shared value for businesses and society.
Each situation is unique and has its own social and economic realities. We strive to understand individuals, different perspectives and always treat others with dignity and respect – both our clients and their customers, as well as our colleagues. This understanding enables us to provide more value, to find deeper meaning in the work we do and ultimately to achieve our shared mission.
• We put society and sustainable business at the forefront
• We are accountable for our actions
• We do the right thing – living and leading by our values and Code of Conduct
We go beyond compliance.
We are role models within our industry and have both the opportunity and responsibility to set new standards and change the way people perceive credit management. This means being a driver of fair treatment for all customers and working with clients and partners that share our values. To achieve this, we hold ourselves to the highest standards of fair and honest practice in everything we do.
• We share knowledge and best-practice to cross internal borders
• We are committed to and responsible for our own development
• We go the extra mile and never give up
One of our greatest strengths is the enthusiasm and engagement of all our people. Through an everyday commitment to being a little better today than we were yesterday, we bring out the best in each other. We grow as individuals and teams to shape the future of our company, bringing greater value to our clients and their customers. Change is a constant in our world, but we continue to push forward.
• We focus on results, not problems
• We collaborate to deliver innovation to our clients
• We push for quality and professionalism
At the end of the day, it is what we have managed to accomplish with our clients and their customers that matters most. Our ability to develop the best solutions and create true win-win scenarios is what differentiates us in the market. Through innovative thinking and action, we exceed expectations and take on the role of thought leaders in our industry.
With this great influence, comes great responsibilities and opportunities. We are in a unique position to make a difference. Step by step, we make things better for our clients, for their customers, for our industry and for society.Intrum manifesto