Today we launch the European Consumer Payment Report 2021

The European Payment Report 2021 outline how the pandemic has impacted 24,000 consumers ability to manage their personal finances. This year's findings paint a mixed picture of the European economy.

Our new report reveals that Europeans face increased financial polarization and while consumers reveal inflation concerns, they seek to improve their financial resilience. 

We conducted a survey among 24,012 consumers across 24 European countries to understand how they have been able to manage their household finances. This is the 9th annual edition of the report.

Key findings

  1. The recovery is revealing inflation fears, but differs between countries and demographic groups

  2. Consumers are embracing sustainable behaviours, creating new challenges for businesses

  3. Consumers see an opportunity for future stability but need help to secure financial wellbeing

Download the report