Improve cash flows and long-term profitability
Intrum's Annual and Sustainability Report for 2022
Supporting our customers. All the way.
Late payments happen. When they do, we are there for our customers, every step of the way. From the first day our customers hear from us to the day they are back in financial control.
The reason for not being able to pay on time can be anything from a forgotten bill to life-changing events that can have major financial consequences. We are aware that people can find themselves in different degrees of debt, with differing financial circumstances.
For this reason, we attach great importance to offering support in finding a sustainable solution, regardless of the cause of the debt or late payment.
Through an ethical approach, we respect and strive to understand each individual situation. Guided by our values, we help our customers solve their debt and take back control.
10 principles for ethical and sound debt collection practises
As Europe’s largest credit management services company, we bear a great responsibility to conduct our operations in an ethical and sustainable way.
Learn more about the impact of late payment in our publications:
European Payment Report 2023
The European Payment Report 2023 paints a picture of how inflation and rising interest rates are continuing to squeeze European businesses, putting liquidity and credit management in the spotlight. The report outlines how late payments impact business outlook among 10,000+ companies in 29 European countries.
We have published insights about late and non payments since 1998. Access our publication archive where we have stored all publications about payment behaviour.
Grow and improve your business by taking advantage of the expertise and experience of Intrum, Europe’s leading Credit Management Services company. We offer both standalone and integrated services. • Debt collection services • Credit optimization services • E-commerce services • Accounts receivable management • Payment services • Portfolio buys
We are Intrum. We lead the way.
We lead the way to prosperous business. Our credit management services give advantages to companies of all sizes. Strong cash flow contributes to continuous growth.
By taking good care of our clients and their customers we contribute to sustained healthy relationships.
Every year we support 80.000 companies. And every day we are in contact with 250.000 people in debt.
With this great influence, comes great responsibilities and opportunities. We are in a unique position to make a difference. Step by step, we make things better for our clients, for their customers, for our industry and for society.
We lead the way to a sound economy.
Non-performing loans – the intracontinental differences
Economic differences across Europe are reflected in non-performing loan volumes, with southern Europe harder hit than the north. However, banks may still be vulnerable to new waves of NPLs.
Non-performing loans – reducing the burden
Since European non-performing loans peaked at EUR 1.2 trillion in 2015, banks and regulators have worked hard to reduce the burden. However, the pandemic led to a rise in lending and a need to redouble efforts.
Ophelos in focus: Leveraging AI & technology to meet client and customer demands
Being confronted by unsolved debts can be both stressful and challenging. Ophelos is simplifying the situation with an AI-driven digital platform that grants customers a stronger sense of control and creditors with a deeper level of insight. Intrum is delighted to announce the finalisation of the acquisition of Ophelos, the next step in creating the industry’s best operating platform.