Front Office Service Advisor

Front Office Service Advisor

Do you want to help customers get out of financially challenging situations and at the same time make a difference? Do you stay cool when the phones are ringing, and many need advice?

Intrum is an international market-leading global provider of credit management services, with more than 10,000 employees in 25 countries. We offer services designed to measurably improve our business clients' cash flow and long-term profitability by managing their customers late payments and collections as well as purchasing receivables. 

We are currently seeking a motivated and customer-oriented Service Advisor to join our team in Fuengirola (Malaga) and begin an exciting career within a newly established contact center.

In this customer-focused role, you will be responsible for providing a top-quality Customer Service experience. You will work on behalf of our clients and customers across multiple different industries, which will give you a wide variety in your day-to-day work life

As a Front office Service advisor, you will:

  • Be at the forefront of the business, handling multiple channels inbound/outbound interactions to support customers located in the Scandinavian countries.

  • Establish positive engagement with the customers, build strong relationships and demonstrate fair treatment guided by Intrum's values.

  • Conduct affordability assessments to fully understand each customer's financial situation and, where appropriate, set up reasonable payment plans with clear timescales.

  • Maintain system notes, ensuring records of calls are entirely accurate, professional, and a true reflection of the conversation

  • Reflect our clients in a positive and professional manner 

  • Thrive to achieve business targets and meet individual and team KPIs. 

We are looking for candidates that demonstrate:

  • Native level in Swedish, Norwegian, Danish or Finnish and English.

  • Additional Scandinavian languages are considered an advantage. 

  • Customer support experience will be considered as an advantage but is not a requirement

  • Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base.

  • Strong numeracy skills, efficient planning, and organizational setup in a fast-paced work capacity environment.

  • Ability to learn and adaptable to different situations.

  • Service-oriented, analytical problem-solving, solution-driven mindset.

  • Patience, resilience, and calmness in all situations.

  • Customer-oriented with great listening and negotiation skills. 

  • Ability to work both independently and as a team player.

  • Desire and high energy striving for excellence and quality within the business

We offer you more than a job

  • Opportunity to participate in the development of a front-running service center.

  • Professional growth and development opportunities in a diverse and international financial working environment.

  • Market-leading remuneration package including a competitive base pay, attractive bonus scheme, private health insurance, and ticket restaurants.

  • Permanent full-time employment contract.

  • Continuous learning program to develop your skillset and ensure your success.

  • Central offices are located in Fuengirola (Malaga), near the major highway, bus stations, and 10 min walk from the central public train station.

Apply today by filling in the form below