Front Office Service Advisor
Do you want to help customers get out of financially challenging situations and at the same time make a difference? Do you stay cool when the phones are ringing, and many need advice?
Intrum is an international market-leading global provider of credit management services, with more than 10,000 employees in 25 countries. We offer services designed to measurably improve our business clients' cash flow and long-term profitability by managing their customers late payments and collections as well as purchasing receivables.
We are currently seeking a motivated and customer-oriented Service Advisor to join our team in Fuengirola (Malaga) and begin an exciting career within a newly established contact center.
In this customer-focused role, you will be responsible for providing a top-quality Customer Service experience. You will work on behalf of our clients and customers across multiple different industries, which will give you a wide variety in your day-to-day work life
As a Front office Service advisor, you will:
-
Be at the forefront of the business, handling multiple channels inbound/outbound interactions to support customers located in the Scandinavian countries.
-
Establish positive engagement with the customers, build strong relationships and demonstrate fair treatment guided by Intrum's values.
-
Conduct affordability assessments to fully understand each customer's financial situation and, where appropriate, set up reasonable payment plans with clear timescales.
-
Maintain system notes, ensuring records of calls are entirely accurate, professional, and a true reflection of the conversation
-
Reflect our clients in a positive and professional manner
-
Thrive to achieve business targets and meet individual and team KPIs.
We are looking for candidates that demonstrate:
-
Native level in Swedish, Norwegian, Danish or Finnish and English.
-
Additional Scandinavian languages are considered an advantage.
-
Customer support experience will be considered as an advantage but is not a requirement
-
Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base.
-
Strong numeracy skills, efficient planning, and organizational setup in a fast-paced work capacity environment.
-
Ability to learn and adaptable to different situations.
-
Service-oriented, analytical problem-solving, solution-driven mindset.
-
Patience, resilience, and calmness in all situations.
-
Customer-oriented with great listening and negotiation skills.
-
Ability to work both independently and as a team player.
-
Desire and high energy striving for excellence and quality within the business
We offer you more than a job
-
Opportunity to participate in the development of a front-running service center.
-
Professional growth and development opportunities in a diverse and international financial working environment.
-
Market-leading remuneration package including a competitive base pay, attractive bonus scheme, private health insurance, and ticket restaurants.
-
Permanent full-time employment contract.
-
Continuous learning program to develop your skillset and ensure your success.
-
Central offices are located in Fuengirola (Malaga), near the major highway, bus stations, and 10 min walk from the central public train station.
