Sustainability is a core of our company

We promote sustainability for people, companies and entire societies

Leading the way towards a sound economy is Intrum’s purpose. Our foremost contribution to sustainability is our undertaking to promote financial sustainability for individuals, companies and entire societies. As the undisputed market leader in credit management, we have a major responsibility, particularly in terms of sustainable development. It is obvious to us that financial sustainability goes hand in hand with environmental and social responsibility, and leading the way towards a sound economy requires active efforts in financial, environmental and social sustainability. 

Since 2016 we are signatories of the 10 principles of the UN Global Compact. Through this initiative, we have undertaken to work in a dedicated manner to advance our contribution to sustainable development from a financial, social and environmental perspective.

Our engagement to promote economic, environmental and social sustainability, along with our commitment to Global Compact is incorporated in our Code of Conduct. 

Financial sustainability – a sound economy for all

Payments being made on time are fundamental to sustainable communities. A fundamental prerequisite for the growth and development of companies and organizations is that they are paid on time. By ensuring that companies are paid on time while helping people to become debt-free, Intrum contributes to the growth of society and to a sound economy for all.

Through our presence in 24 European countries, we have both the responsibility and opportunity to contribute to sustainable economic development in Europe. Our work for a sound economy also includes combating bribery and corruption. This is extremely important to us as a player in the financial sector. To ensure the complete elimination of this, we maintain clearly formulated anti-corruption and bribery policies. These policies are based on principles originating from the Swedish Anti-Corruption Institute. We follow these policies up actively to ensure that they are complied with.

Environmental sustainability – limiting of our impact on the environment

Our environmental policy stipulates that we are to limit our climate impact to the greatest possible extent. For those of us working in the financial sector, this means, in particular, that we should work actively to reduce our direct and indirect emissions of greenhouse gases. We work especially hard to limit our climate impact through travel, energy consumption and the use of office supplies.

To reduce our climate impact through travel, we encourage our employees to choose telephone or video conferencing to the greatest possible extent to avoid making trips that are detrimental to the environment. We also encourage our employees to reuse office supplies as far as possible and to reduce consumption of paper by using electronic documents.

Social sustainability – human rights, favorable working conditions and training measures

In our social sustainability efforts, we focus on ensuring that we provide a safe workplace for our employees. To ensure that our employees enjoy the best possible conditions, we conduct an annual survey of all our employees. Among other aspects, the survey addresses our employees’ development opportunities, immediate managers, salaries and benefits. The results of our employee survey help us identify the measures necessary to ensure that all of our employees thrive and develop in their daily work.

For us, human rights and favorable working conditions are just as important with regard to our own employees as for everyone working for us throughout our value chain. Our Code of Conduct stipulates the basic social conditions included in internationally recognized conventions and declarations, such as the Universal Declaration of Human Rights. 

Efforts in social sustainability comprise an important process not only internally within Intrum, but also externally. In this regard, our principal contribution to social sustainability involves our training efforts enhancing understanding of financial information. In Germany and France, for example, we have local initiatives aimed at educating people on the consequences of taking credit. In Sweden, we have the education project Spendido that reaches a large number of upper-secondary school students and teachers each year. 

Sharing our knowledge

We are keen to share our expertise and our knowledge with the public and attach great importance to disseminating information that benefits society. Since 1998, we have conducted an annual study of how companies in Europe are affected by not being paid on time. The results of this survey are presented in our annual European Payment Report. Each year, we also map European consumers’ everyday finances. This is presented in our annual European Consumer Payment Report. Data from the reports are used by clients, by decision makers at the EU and local levels, as well as by media throughout Europe.

Intrum’s studies have guided the European Commission in its efforts to develop and evaluate the EU Late Payment Directive. In 2017, we continued our work to support the European Commission with data from our surveys.





Vanessa Söderberg, Sustainability Manager