Published
11.11.2024

Sustainability strategy pillar 3: Growing by making a difference

Growing by making a difference reflects Intrum’s commitment to its people and culture. By fostering an inclusive workplace, supporting employee development and acting in line with its values, Intrum aims to create long-term value for employees, clients and society.

Sustainability

Growing by making a difference - 1

Building a diverse and inclusive workplace

Intrum is committed to providing a workplace where employees feel respected, supported and able to develop. By promoting inclusion and equal opportunities, the company aims to create an environment where different perspectives are valued and contribute to stronger collaboration and performance. This approach supports both individual development and the ability to meet the needs of clients and customers across diverse markets.

Growing by making a difference - 2

Using our multicultural strengths to better understand customer needs

Guided by strong values Intrum’s operations are guided by its core values: Empathy, Ethics, Dedication and Solutions. These values shape how the company works, interacts and makes decisions across the organisation.

By applying these principles consistently, Intrum aims to deliver reliable and responsible services while maintaining trust across all stakeholders.

Growing by making a difference - 3

Leading by example: living our values in every interaction

Intrum’s actions is anchored in four values: Empathy, Ethics, Dedication, and Solutions. These values are our guiding principles and influence how we operate, interact, and serve. Empathy ensures we approach each individual with respect and care; Ethics reinforce our commitment to doing what is right; Dedication drives us to continually improve; and our focus on Solutions enables us to address complex credit challenges effectively.

These values guide us in all our actions, providing our clients and their customers with consistency, integrity, and quality. Intrum is more than a service provider; we are a trusted partner dedicated to making a positive difference in the credit management industry.

Sustainability strategy pillar 1: Enabling sustainable payments

Enabling sustainable payments is a core part of Intrum’s role in the financial ecosystem. By supporting responsible payment flows, applying ethical standards and helping individuals and businesses manage financial obligations, Intrum contributes to a well-functioning and sustainable economy.

Sustainability

Sustainability strategy pillar 2: Being trusted and respected

Intrum integrates environmental considerations into its operations and decision-making to reduce its overall impact. This includes a structured approach to managing environmental aspects across the business. Through responsible practices and ongoing development of its operations, Intrum works to minimise its environmental footprint over time.

Sustainability

Intrum’s sustainability strategy

As a leading provider of credit management services, Intrum plays an important role in the financial ecosystem. The company contributes to sustainable economic conditions for people and businesses by supporting responsible payments, sound financial practices and long-term value creation.

We’ve helped nearly 5 million people become debt-free in the last 12 months

Over the past 12 months, Intrum has supported 4.9 million individuals on their journey to financial recovery and freedom from debt. This achievement underscores our commitment to helping people regain control of their finances and build a more secure future.

Sustainability

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