Intrum is continuing its digital transformation at pace through Ophelos, our AI-Native debt resolution platform. Now live across six European markets, Ophelos enables us to deliver improved customer experiences, stronger client outcomes, and more efficient operations.
Over the past 12 months, Intrum has supported 4.9 million individuals on their journey to financial recovery and freedom from debt. This achievement underscores our commitment to helping people regain control of their finances and build a more secure future.
We have defined ten principles for ethical and sound debt collection practices, which could serve as the foundation for a future industry standard to ensure all customers are treated fairly and ethically, regardless of whether strong consumer protection laws are in place.
Intrum’s Code of Conduct provides the framework within which all employees and business practices involving Intrum and our subsidiaries are governed, conducted, managed and regulated.
The path to becoming a customer of Intrum can look very different. For Kenneth, it all began with a bankruptcy many years ago.
Ronny’s problems started when he returned home to Norway after serving as a soldier and police offcer in war zones abroad. When he came back, he ran up substantial debts of 6 million NOK. When everything seemed utterly hopeless, he contacted Intrum.
Through our financial education initative 'Spendido', Intrum reaffirms its commitment to building a financially secure and sustainable future for all.
As the market leader within credit management services, we have a responsibility for how we conduct our business, what we finance and what we invest in. With a clear governance structure, internal policies and in line with our commitments we ensure that our efforts are implemented throughout the Group.
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