2021 - Annual & Sustainability Report
At Intrum, we have put strong efforts during the year into supporting our clients and customers improve their resilience through innovative and functional solutions for late payments. We also continued our commitment at EU level to increase awareness in society about the conditions for credit management and payments.
Download the 2021 report
ONE Intrum picks up pace
The high-priority ONE Intrum programme gained pace
and, under the leadership of a dedicated programme organisation, passed several milestones along the way to becoming a truly global company, with standardised modern systems, processes and working methods to further strengthen value creation for our clients and customers. The goal is to increase the competitiveness of Intrum’s offering and exploit the economies of scale from being the biggest in Europe.
Focus on transformation and organic growth
Following an intense first year as CEO, Anders Engdahl has put strong efforts on driving transformation and building a sustainable foundation for organic growth. The level of activity among our clients had increased by late 2021, in terms of both servicing and investment opportunities.The societal megatrends further boost a positive development and provide good grounds for continued success and delivering on our goals presented at our capital markets day in November 2020
Progress in sustainability work
Intrum’s sustainability agenda received external recognition during the year in the form of strong ratings from Sustainalytics and Morgan Stanley Capital International (MSCI), among others. Intrum declared its support for the Task Force on Climate Related Financial Disclosures (TCFD) during the year and began reporting to the Carbon Disclosure Project (CDP). Taking responsibility for its carbon footprint, Intrum financed UN-certified projects creating positive climate value corresponding to the company’s greenhouse gas emissions in 2021.
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