2025 - Annual Report
During a transformative year, Intrum improved margins, increased efficiency and continued its transition towards a capital-light business model. In total, Intrum delivered SEK 92 billion to clients across 20 European markets while supporting millions of people in resolving debt.
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Key figures full year 2025
17,030
Income, SEK M
5,345
Cash EBITDA, SEK M
4.8x
Leverage ratio (Net debt)
92
collected for clients (SEK bn)
Operational excellence
Intrum continued to improve operational efficiency in 2025 through cost optimisation and digital transformation. Key technology rollouts included AI-driven agents, a new customer and client portals, strengthening digital self-service and automation. The migration to a new contact centre platform also progressed during the year.
The AI-native collections platform Ophelos was also improved and rolled out to additional markets, enabling more autonomous and data-driven collections.
These improvements translated into stronger performance, with nearly all markets reporting higher margins year-over-year.
Client focus
Intrum maintained a consistent win rate of 45–50 percent in new contracts while improving margins in new business. Strong local commercial teams and a clear value proposition supported continued client growth and performance.
Client profitability remained a key priority, contributing to a significant uplift in Servicing adjusted EBIT and margins.
Targeted commercial initiatives were also launched to strengthen sales capabilities and support future growth.
Capital-light
Intrum launched its partnership with Cerberus as part of the company’s capital-light strategy. Together, Intrum and Cerberus invested approximately SEK 1.5 billion, supporting the transition towards a more capital-efficient business model.
During the year, progress was also made in strengthening Intrum’s capital structure as part of the recapitalisation process, including rescheduling debt maturities to support the company’s ongoing transformation.
The leverage ratio continued to improve, strengthening Intrum’s financial position and supporting long-term growth.
“Our priority was to strengthen operational efficiency, improve our ability to grow Servicing and transition towards a capital-light model. With a stronger platform in place, our focus now is on further de-risking the company, disciplined execution and creating long-term value.”
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