Sustainability goals and progress
Sustainability goals
Intrum’s sustainability goals guide how progress is measured across environmental, social and governance areas. With targets extending to 2026 and 2030, the goals help prioritise action, track development over time and support accountability across the business.
Intrum's sustainability goals across environmental, social, and governance areas
Environmental
Reducing emissions is a key focus for Intrum, supported by improvements in resource efficiency across operations.
Social
Creating a safe, inclusive and supportive workplace is central to Intrum, alongside delivering responsible services that address the needs of both clients and customers.
Governance
A strong focus on ethical business conduct, accountability and a consistent corporate culture underpins Intrum’s operations.
Environmental goals
Reducing emissions and improving resource efficiency are key priorities for Intrum, supporting the transition towards a lower-carbon economy.
Goal: Reduce emissions
Intrum aims to reduce its total emissions by 20% compared to 2019 levels. Emissions are measured across Scope 1, 2 and 3 in line with the Greenhouse Gas Protocol.
Goal: Reduction target to align with the Paris Agreement
Intrum aims to align its emissions reduction targets with the Paris Agreement and internationally recognised climate goals.
Social goals
Responsible interactions with customers and strong outcomes for clients are enabled by Intrum’s people and culture. By fostering a safe, inclusive and supportive workplace, the company supports both employee development and consistent service delivery.
Goal: Ethical collection by treating customers fairly
Intrum is committed to respectful and responsible interactions with customers, supporting them in managing their financial situation and moving forward.
Goal: Sound finances for our clients
Intrum works to support clients in maintaining healthy cash flow and strong financial performance through its services.
Goal: Attracting and retaining talents
Intrum aims to provide a workplace that supports engagement, development and long-term performance.
Goal: Increase women on the Board and in Group Management Team
Intrum aims to strengthen diversity in leadership to support balanced decision-making and long-term business performance.
Governance goals
Intrum maintains a strong focus on ethical business conduct, accountability and a consistent corporate culture.
Goal: Culture index
A strong corporate culture supports ethical practices, accountability and trust across the organisation. The Culture Index measures how well Intrum’s core values — Empathy, Ethics, Dedication and Solutions — are embedded, supporting governance and responsible business practices.
Read also: Intrum's Code of Conduct >
Continue reading
loading...