Sustainability at Intrum

Shaping a sustainable financial future

Intrum's purpose centres on creating value for all key stakeholders

Intrum helps create long-term value for people, businesses and society by enabling financial health across Europe. As a leading provider of credit management services, we help businesses get paid while supporting individuals in regaining financial stability.

By combining industry expertise with data and technology, we contribute to a more sustainable and resilient financial ecosystem.

Intrum’s sustainability strategy

As a leading provider of credit management services, Intrum plays an important role in the financial ecosystem. The company contributes to sustainable economic conditions for people and businesses by supporting responsible payments, sound financial practices and long-term value creation.

Sustainability goals and progress

Intrum’s ambitions and targets define the direction for how the company develops its operations and contributes to well-functioning financial conditions for people and businesses.

Progress in numbers as of 2025

4.2/5.0

Customer satisfaction index, indicating the quality of customer interactions.

71/100

Client satisfaction index, demonstrating the value delivered to clients.

81/100

Employee engagement index, reflecting employee engagement and workplace environment.

-46%

Reduction in emissions compared to 2019, demonstrating progress in lowering emissions.

Intrum's sustainability goals and progress

Creating sustainable economic conditions for all

Intrum's Annual Report 2025

In 2025, Intrum delivered SEK 92 billion to its clients while helping millions of individuals move forward from debt and regain financial stability. Throughout the year, the company made solid progress on its strategy, improving margins, increasing cost efficiency and continuing its transition towards a more capital-light and technology-driven business.

Intrum's Code of Conduct

Intrum’s Code of Conduct provides the framework within which all employees and business practices involving Intrum and our subsidiaries are governed, conducted, managed and regulated.

Sustainability

How we work

Spendido - Intrum's initative to help reduce over-indebtness

Through our financial education initative 'Spendido', Intrum reaffirms its commitment to building a financially secure and sustainable future for all.

Sustainability

How we work

We’ve helped nearly 5 million people become debt-free in the last 12 months

Over the past 12 months, Intrum has supported 4.9 million individuals on their journey to financial recovery and freedom from debt. This achievement underscores our commitment to helping people regain control of their finances and build a more secure future.

Sustainability

How we work

Treating Customers Fairly

We have defined ten principles for ethical and sound debt collection practices, which could serve as the foundation for a future industry standard to ensure all customers are treated fairly and ethically, regardless of whether strong consumer protection laws are in place.

Sustainability

How we work