Good debt collection recovers more, not less. See the principles behind fair, compliant collections and how to apply them in your business.
B2B and B2C debt collection follow different rules and call for different tactics. Knowing the difference helps finance teams collect overdue invoices while preserving valuable relationships.
Ethical debt collection means recovering what you are owed fairly and transparently. See what it looks like in practice and how to choose a partner.
Late payments cost time, interest, growth and supplier goodwill. Count the full cost and take five practical steps to get paid faster with Intrum.
AI saves European businesses over €100bn a year in payment admin. See what it does across the payments cycle, and what separates real value from experimenting.
Invoice sent, payment overdue — now what? Learn how commercial debt collection works, when to escalate, and how to recover what you're owed without damaging the relationship.
Profitable on paper but tight on cash? Learn the seven most common cash flow issues in B2B, why they happen, and how to tackle them before they affect growth.
Learn what to do if a customer doesn’t pay, how to keep the relationship intact, and when to escalate.
Should the collections process sit inside the business, or be handled by a specialist partner – a guide.
A significant burden for European businesses, late payments consume an average of 73 business days. This article explores the variations in time lost across different countries, highlighting the ongoing challenges of managing receivables in the current economic landscape.
The time that businesses spend chasing late invoices and negotiating payment terms soon adds up. According to our 2023 survey data, the average European business spends around 10-and-a-half hours each week chasing customers for payment. This is costing Europe a quarter of a trillion euros a year.
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