Published
11.11.2024

Sustainability strategy pillar 1: Enabling sustainable payments

Enabling sustainable payments is a core part of Intrum’s role in the financial ecosystem. By supporting responsible payment flows, applying ethical standards and helping individuals and businesses manage financial obligations, Intrum contributes to a well-functioning and sustainable economy.

Sustainability

Enabling sustainable payments - 1

We support individuals on the path to financial freedom

Intrum supports individuals in managing and resolving debt in a way that is respectful and adapted to their circumstances. Each situation is different, and a consistent focus on empathy and responsible treatment is central to achieving sustainable outcomes over time.

Through structured processes and customer-focused approaches, Intrum aims to support long-term financial stability.

Read Intrum's Treating Customers Fairly guidelines >

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Sound finances for our clients

Helping companies secure payment for the goods and services they provide is central to Intrum’s operations. Through credit management solutions, Intrum supports clients in maintaining healthy cash flow and reducing financial risk.

By combining data, technology and local expertise, Intrum delivers efficient and responsible solutions that create value for clients.

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Promoting financial knowledge to combat over-indebtedness

Intrum contributes to preventing financial distress by sharing its expertise and promoting responsible financial behaviour. Through knowledge-sharing initiatives, including Spendido, Intrum supports individuals in better understanding their financial situation and making informed decisions.

By raising awareness of financial challenges and encouraging sustainable financial practices, Intrum aims to support long-term financial resilience.

Read about Spendido, our financial education initiative >

Real stories from our employees

Intrum is in contact with customers every day, helping them to fulfil their financial obligations. The company strives to understand each individual situation – supporting customers in resolving their debt and reintegrating into the financial system.

Through this work, Intrum helps millions of individuals move forward from debt.

Sustainability strategy pillar 2: Being trusted and respected

Intrum integrates environmental considerations into its operations and decision-making to reduce its overall impact. This includes a structured approach to managing environmental aspects across the business. Through responsible practices and ongoing development of its operations, Intrum works to minimise its environmental footprint over time.

Sustainability

Sustainability strategy pillar 3: Growing by making a difference

Growing by making a difference reflects Intrum’s commitment to its people and culture. By fostering an inclusive workplace, supporting employee development and acting in line with its values, Intrum aims to create long-term value for employees, clients and society.

Sustainability

We’ve helped nearly 5 million people become debt-free in the last 12 months

Over the past 12 months, Intrum has supported 4.9 million individuals on their journey to financial recovery and freedom from debt. This achievement underscores our commitment to helping people regain control of their finances and build a more secure future.

Sustainability

How we work

Intrum’s sustainability strategy

As a leading provider of credit management services, Intrum plays an important role in the financial ecosystem. The company contributes to sustainable economic conditions for people and businesses by supporting responsible payments, sound financial practices and long-term value creation.