Helping millions achieve financial recovery
Intrum at a glance
Who we are
Intrum is Europe’s leading credit management services provider, helping businesses secure payments while supporting consumers in regaining financial stability across 20 European countries.
With 9,500 dedicated employees, we work every day to create sustainable financial solutions.
What we do
We help businesses secure payments and maintain healthy cash flow by managing credit risk, optimising receivables, and ensuring fair and ethical collection.
At the same time, we support millions of individuals with empathy and integrity, helping them regain financial control and reintegrate into society.
How we do it
We act with integrity, transparency, and respect in every interaction. By combining advanced data analytics, digital innovation, and deep local expertise, we deliver fair and effective solutions that benefit businesses, consumers, and society.
Our commitment to sustainability and financial wellbeing is at the core of everything we do.
At Intrum, we put people first
Debt is more than numbers; it’s about people’s lives, businesses future, and a functioning society. Our approach combines deep industry expertise with cutting-edge technology, allowing us to tailor solutions that work for both individuals and businesses. Through ethical collections, financial education, and data-driven insights, we help customers manage their obligations in a way that is sustainable, fair, and transparent. Our goal is not just to recover debt, but to empower people to move forward.
Our impact in numbers
4.9M
(million) people supported became debt free in the last 12 months.
35M
(million) cases handled in 130 million customer interactions every year.
70,000
businesses trust Intrum to manage their credit management services.
9,500
dedicated employees in 20 European countries.
We lead the way in credit management
Intrum is Europe’s leading credit management services provider, helping businesses secure payments while supporting consumers in regaining financial stability. With a strong presence across 20 European markets, we combine local expertise with global reach to drive sustainable financial solutions.
Purpose
We lead the way to a sound economy.
Mission
To be trusted and respected by everyone who provides and receives credit.
Vision
We help companies prosper by caring for their customers.
Our strategic direction
Intrum operates its business based on three strategic pillars; Operational excellence, Client focus, and Capital light. Our overall aim is to take advantage of and develop our already strong position in European credit management, and at the same time make competitive adjustments to our business model.
Our story
Intrum’s journey began over a century ago, and since then, we have been at the forefront of ethical debt resolution and credit management. Our long-standing heritage is built on trust, responsibility, and a commitment to financial stability. With over 100 years of expertise, we remain dedicated to shaping the future of our industry, helping businesses thrive, and supporting individuals on their path to financial wellbeing.
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