Governance and policies

Intrum's ways of working

Intrum conducts its business responsibly, guided by established frameworks and standards. These provide a foundation for aligning operations with relevant requirements, strengthening transparency and supporting consistent practices across the Group. Below are the key frameworks and initiatives that support this approach.

Our commitments

Our commitments consist of the various sustainability-linked international agreements and frameworks we adhere to and support. These reflect our determination to conduct responsible banking, manage risks and support a sustainable development in general.

Our policies

At Intrum, our operations are governed by a comprehensive set of policies and internal instructions, ensuring responsibility and sustainability are embedded in everything we do.

Sustainability governance

Sustainability is integrated into how Intrum manages its operations, with clear governance structures and internal policies supporting consistent implementation across the Group.

Sustainability

How we work

Treating Customers Fairly

We have defined ten principles for ethical and sound debt collection practices, which could serve as the foundation for a future industry standard to ensure all customers are treated fairly and ethically, regardless of whether strong consumer protection laws are in place.

Sustainability

How we work

Intrum's Code of Conduct

Intrum’s Code of Conduct provides the framework within which all employees and business practices involving Intrum and our subsidiaries are governed, conducted, managed and regulated.

Sustainability

How we work

Spendido - Intrum's initative to help reduce over-indebtness

Through our financial education initative 'Spendido', Intrum reaffirms its commitment to building a financially secure and sustainable future for all.

Sustainability

How we work

We’ve helped nearly 5 million people become debt-free in the last 12 months

Over the past 12 months, Intrum has supported 4.9 million individuals on their journey to financial recovery and freedom from debt. This achievement underscores our commitment to helping people regain control of their finances and build a more secure future.

Sustainability

How we work

Ronny got his life back: “It was liberating to get an overview of my debts”

Ronny’s problems started when he returned home to Norway after serving as a soldier and police offcer in war zones abroad. When he came back, he ran up substantial debts of 6 million NOK. When everything seemed utterly hopeless, he contacted Intrum.

Customer experience

Vulnerability

How we work

Contact

Vanessa Söderberg

Group Sustainability Director

+46707890581

vanessa.soderberg@intrum.com