At a recent AI webinar, Intrum CEO and President Andrés Rubio shared his thinking behind the company’s acquisition of Ophelos in 2023. This was a bold step in repositioning Europe’s largest credit management company for an AI-first future.
The integration of Ophelos into Intrum has marked a significant shift in the way debt resolution is managed, leveraging AI-driven automation to improve efficiency and customer experience.
The financial landscape is changing rapidly, with businesses and consumers alike seeking more digital-first, personalised solutions for debt resolution. Intrum is taking the next step forward with Ophelos, a pioneering AI-driven debt resolution platform that enhances digital engagement and customer experience.
A major European payment services provider faced issues in handling overdue rental fees for payment terminals and unpaid transaction fees across multiple European markets. By partnering with Intrum, the company integrated local debt recovery teams in 20 countries and handpicked global partners into its centralised operations, creating a scalable and compliant collections framework.
Managing cross-border fine recovery was a challenge for a national railway operator, with legal complexities and low collection rates impacting operations. By working with Intrum, they improved efficiency, ensured compliance, and recovered outstanding payments fairly.
For one of Europe’s largest web hosting and cloud service providers, managing overdue invoices across different countries became increasingly complex. By partnering with Intrum, the company streamlined its international collections, improved recovery rates, and secured its cash flow—while maintaining strong customer relationships.
A leading technology finance company sought a solution to streamline its financial customer support services, ensuring consistent and efficient handling of invoicing and payment-related inquiries worldwide. To achieve this, they partnered with Intrum.
When one world-leading payment provider, renowned for offering innovative solutions for online shoppers and retailers, faced the challenge of launching operations in several new European countries within a tight timeframe, they turned to Intrum’s multinational collections services to simplify and optimise the process.
A fast-growing global fintech company, renowned for revolutionising digital banking, faced a significant challenge as it expanded across Europe. Intrum provided a fully integrated collections and reminder servicing solution, tailored to meet the company’s needs in four key European markets.
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