Intrum is continuing its digital transformation at pace through Ophelos, our AI-Native debt resolution platform. Now live across six European markets, Ophelos enables us to deliver improved customer experiences, stronger client outcomes, and more efficient operations.
Ophelos, Intrum’s AI-native collections platform, is now live in eight European markets, with Portugal and Italy the latest to join.
At a recent AI webinar, Intrum's former CEO and President Andrés Rubio shared his thinking behind the company’s acquisition of Ophelos in 2023. This was a bold step in repositioning Europe’s largest credit management company for an AI-first future.
The integration of Ophelos into Intrum has marked a significant shift in the way debt resolution is managed, leveraging AI-driven automation to improve efficiency and customer experience.
The financial landscape is changing rapidly, with businesses and consumers alike seeking more digital-first, personalised solutions for debt resolution. Intrum is taking the next step forward with Ophelos, a pioneering AI-driven debt resolution platform that enhances digital engagement and customer experience.
The rise of Generative Artificial Intelligence (GenAI) is fuelling hopes for a significant boost in global productivity and economic growth. However, its rapid adoption also introduces concerns about inequality, job displacement, and industrial concentration.
As AI continues to evolve, European businesses are increasingly turning to artificial intelligence to enhance credit management and improve payment processes. According to the European Payment Report 2024, businesses see AI as an essential tool in handling the complexities of late payments and fraud detection, but there are also significant risks involved.
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