Logo
Investors
Press
Sustainability
Business solutions
Insights
About us
‹ Being trusted and respected

Sustainability in credit management

Responsible finance
Sustainability in credit management

Articles

We’ve helped nearly 5 million people become debt-free in the last 12 months

We’ve helped nearly 5 million people become debt-free in the last 12 months

Over the past 12 months, Intrum has supported 4.9 million individuals on their journey to financial recovery and freedom from debt. This achievement underscores our commitment to helping people regain control of their finances and build a more secure future.

Sustainability
How we work
Sustainability strategy pillar 1: Enabling sustainable payments

Sustainability strategy pillar 1: Enabling sustainable payments

By ensuring sustainable payment flows between companies and individuals, we fill an important function in society. Companies can flourish and grow, while consumers have sufficient knowledge to make well-founded decisions and comfortably manage their finances. This benefits society as a whole.

Sustainability
Sustainability strategy pillar 3: Growing by making a difference

Sustainability strategy pillar 3: Growing by making a difference

With a presence in 20 European countries and a team of 9,500 dedicated professionals, Intrum is committed to making a positive impact. Our drive to foster an inclusive workplace, champion ethical standards, and create genuine value for our employees, clients, and communities. Here’s how we bring this vision to life.

Sustainability
Sustainability strategy pillar 2: Being trusted and respected

Sustainability strategy pillar 2: Being trusted and respected

Our vision is to be trusted and respected by everyone within the credit ecosystem, from clients to customers. Achieving this requires us not only to comply with regulatory standards but also to embody our core values in everything we do, setting an example of integrity, fairness, and excellence.

Sustainability
Treating Customers Fairly

Treating Customers Fairly

We have defined ten principles for ethical and sound debt collection practices, which could serve as the foundation for a future industry standard to ensure all customers are treated fairly and ethically, regardless of whether strong consumer protection laws are in place.

Sustainability
How we work
Intrum's Code of Conduct

Intrum's Code of Conduct

Intrum’s Code of Conduct provides the framework within which all employees and business practices involving Intrum and our subsidiaries are governed, conducted, managed and regulated.

Sustainability
How we work
Spendido - Intrum's initative to help reduce over-indebtness

Spendido - Intrum's initative to help reduce over-indebtness

Through our financial education initative 'Spendido', Intrum reaffirms its commitment to building a financially secure and sustainable future for all.

Sustainability
How we work
Sustainability governance

Sustainability governance

As the market leader within credit management services, we have a responsibility for how we conduct our business, what we finance and what we invest in. With a clear governance structure, internal policies and in line with our commitments we ensure that our efforts are implemented throughout the Group.

Sustainability
How we work