Sustainability is integrated into how Intrum manages its operations, with clear governance structures and internal policies supporting consistent implementation across the Group.
Growing by making a difference reflects Intrum’s commitment to its people and culture. By fostering an inclusive workplace, supporting employee development and acting in line with its values, Intrum aims to create long-term value for employees, clients and society.
Intrum integrates environmental considerations into its operations and decision-making to reduce its overall impact. This includes a structured approach to managing environmental aspects across the business. Through responsible practices and ongoing development of its operations, Intrum works to minimise its environmental footprint over time.
Enabling sustainable payments is a core part of Intrum’s role in the financial ecosystem. By supporting responsible payment flows, applying ethical standards and helping individuals and businesses manage financial obligations, Intrum contributes to a well-functioning and sustainable economy.
Intrum’s Code of Conduct provides the framework within which all employees and business practices involving Intrum and our subsidiaries are governed, conducted, managed and regulated.
Over the past 12 months, Intrum has supported 4.9 million individuals on their journey to financial recovery and freedom from debt. This achievement underscores our commitment to helping people regain control of their finances and build a more secure future.
We have defined ten principles for ethical and sound debt collection practices, which could serve as the foundation for a future industry standard to ensure all customers are treated fairly and ethically, regardless of whether strong consumer protection laws are in place.
Through our financial education initative 'Spendido', Intrum reaffirms its commitment to building a financially secure and sustainable future for all.
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