Our goal is to be best-in-class for our customers
Every day, we have more than 250,000 interactions with indebted individuals. We know from experience that empathy and actively listening are key to finding sustainable solutions and helping people regain control of their finances. In 2022, we took our customer dialogue to the next level and launched a global, harmonised customer survey.
The dual challenge – firms wrestle with poor payment and customer cutbacks
With customers struggling to pay bills and reducing their spending as a result, Europe’s businesses need to be flexible and efficient in their collections strategies.
Learning to break the late-payments loop
Intrum’s European Payment Report studies the impact of late payments on European businesses. This year's findings highlight that European companies are trying to break free from the late payments loop.
We have an important role in society
With a background as an agent at one of Intrum’s call centres, Vanessa Söderberg has personal experience of meeting indebted individuals while meeting the needs of clients at the same time – experiences that prepared her well for her role as Global Sustainability Director.
Chasing late payments: Europe’s quarter of a trillion-euro expense
Intrum’s annual European Payment Report studies the impact of late payments on European businesses. Right now, European businesses are challenged with the demands of inflation hikes, the time constraints of chasing late payments, and trying to break free from the late-payments loop.
Intrum - "We don't make money from people in debt - but from people paying off their debts."
Meeting people in debt, listening with empathy and then helping them back to a healthy economy. That is everyday business for the debt collection company Intrum. - Our mission is to help our clients get paid by helping their customers to be able to pay. It is only when people get their finances in order that we have reached our goal, says Pia Bach Jensen, Global Front Office Director at Intrum.
Using credit in a crisis: a good idea or a bad move?
Even with a well-controlled budget, no one is immune to financial problems. The loss of a job, a large unanticipated bill, a household appliance failing or even a major car breakdown are all imponderables that sometimes have to be faced. While emergency savings are ideal for this kind of situation, we don’t all have the reserves needed to tackle the things life throws at us. That leaves us looking to credit as a way to plug the gap. But what are the advantages and disadvantages of this approach?
8 ways to take control of your finances
If you are struggling with debts, it can feel like you’re trapped forever – but there are things you can do to take control of your personal finances.
What is debt collection and what are my options?
For society to function properly it’s important that businesses are paid for their goods and services – that means they can continue to employ people and serve their customers. However, we understand that things don’t always go to plan when it comes to paying back the money you owe.