International business with a local approach
When we talk to people in debt on behalf of our clients, we want them to feel comfortable and understood. This year we’ve raised the number of languages spoken in our call centres even further.
Doing it for the kids – financial education in difficult times
As parents, we want the best for our children and setting them up with strong financial skills is important. But, are we also passing on bad habits and unfounded beliefs?
The retail tightrope: coping with changing customer needs
Europe’s retailers are under pressure. Rising inflation has increased their operating costs while creating a cost-of-living crisis that is constraining their customers’ spending power. How can retail businesses weather the storm?
The Impact of Inflation on Real Wages in the European Labour Market
For the first time in decades, most Europeans became poorer in relative terms. As inflation outpaced wage increases, real wages fell in 2022. Coupled with considerable interest rate increases and inflation indexation of rents, the effect has deteriorated the purchasing power of European consumers.
“Intrum and Santander are on a journey together”
The partnership between Santander and Intrum started back in 2011 and is focused on tailored debt collection services, innovation, and the professional treatment of customers.
Employment rates continue to increase across Europe
For the last decade and a half, there has been a consistent upward trend in employment rates throughout Europe. Although the pandemic caused a slight dip in the curve, the impact was minimal and short-lived.
Finance Fear – what can banks do to help their customers?
It’s no secret that these are tough times for banks and their customers. Rising interest rates and the increased cost of living mean many people have used up their savings, tightened their belts and are still facing real hardship. So, how can banks help?
Intrum's Annual and Sustainability Report for 2022
Today we published the Annual and Sustainability Report for 2022 – a challenging year for Intrum, our industry and the economy at large. In turbulent macroeconomic times, Intrum plays a central role in ensuring the sustainability of the financial ecosystem. Our market leading business platform has, during the year, showcased its fundamental strengths and delivered strong financial performance.