Investments: behind the scenes
As Intrum’s Chief Investment Officer, Javier Aranguren oversees Intrum’s Investment business and is responsible for around 300 investments every year – with a total SEK 38bn book value. As Intrum moves to a capital lighter business model, he explains how he sees the future developing.
Are businesses aggravating economic problems?
Life for Europe’s businesses has undeniably been tough, with macroeconomic shocks lining up one after the other: revenue disruptions, prolonged inflation fears, wage setting and cost-cutting.
8 tips for a smart summer economy
The holiday season is here and for some, it involves going on trips, attending summer parties, and indulging in other fun activities. However, these activities can also be quite costly. That's why we've created a free budget planner to boost your financial wellbeing this summer.
Our goal is to be best-in-class for our customers
Every day, we have more than 250,000 interactions with indebted individuals. We know from experience that empathy and actively listening are key to finding sustainable solutions and helping people regain control of their finances. In 2022, we took our customer dialogue to the next level and launched a global, harmonised customer survey.
The dual challenge – firms wrestle with poor payment and customer cutbacks
With customers struggling to pay bills and reducing their spending as a result, Europe’s businesses need to be flexible and efficient in their collections strategies.
Learning to break the late-payments loop
Intrum’s European Payment Report studies the impact of late payments on European businesses. This year's findings highlight that European companies are trying to break free from the late payments loop.
We have an important role in society
With a background as an agent at one of Intrum’s call centres, Vanessa Söderberg has personal experience of meeting indebted individuals while meeting the needs of clients at the same time – experiences that prepared her well for her role as Global Sustainability Director.
Chasing late payments: Europe’s quarter of a trillion-euro expense
Intrum’s annual European Payment Report studies the impact of late payments on European businesses. Right now, European businesses are challenged with the demands of inflation hikes, the time constraints of chasing late payments, and trying to break free from the late-payments loop.
Intrum - "We don't make money from people in debt - but from people paying off their debts."
Meeting people in debt, listening with empathy and then helping them back to a healthy economy. That is everyday business for the debt collection company Intrum. - Our mission is to help our clients get paid by helping their customers to be able to pay. It is only when people get their finances in order that we have reached our goal, says Pia Bach Jensen, Global Front Office Director at Intrum.