Power and Utility White Paper

The third in a new series of sector-specific white papers, offering in-depth commentary on the challenges facing today's businesses and their customers in today’s economic environment.

While profits may be up in the energy sector, higher taxes, increased regulation and exposure to consumer problems make it vulnerable as we move further into 2023. In addition, these businesses face the long-term challenges of sustainability and mitigating their sector’s environmental impact.

In the white paper, we highlight key themes that will dominate the sector across Europe this year and offer thoughts on how power and utility businesses can meet these challenges:

  • Late payments and missed bills as consumers wrestle with price rises
  • Young customers and those with poor financial knowledge struggling
  • Climate risk and sustainability rise up the agenda

Already, nearly half of energy companies say that issues with late payments have hindered their investment in strategic growth initiatives. However, there are ways businesses can help consumers manage their household finances – monitoring carefully and intervening at an early stage to reduce bad debt.

As being in constant contact with the Power and Utility sector, I can’t help observing the challenges that power and utility companies have, especially when their customers are facing a rising cost of living. And that is the reason why Intrum is focusing on developing tailored solutions for each client, proving their customers with dedicated financial plans and advice on how they should aim for a balanced financial situation.
Carlos Juste Pastor, Global Industry Vertical Manager, Intrum